Scheduling Coordinator

Deercreekseniorliving; Fresno (CA); On-site; USD 74,501,000 - 91,693,000; Full time

Job summary

Ardent Home Health & Hospice of Fresno is seeking a Scheduling Coordinator to manage the clinical staff-to-patient scheduling process and support operations of the home health agency. The role requires building positive relationships with internal staff, field staff, patients and families, handling inbound calls, and coordinating staffing solutions across referrals and recertifications.

A minimum of 1 year scheduling experience in healthcare and proficiency with scheduling software such as HCHB

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Responsibilities

• Serves as the primary and secondary responder to all inbound phone calls.
• Maintains staff and contract staff demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Completes workflow for scheduling changes, caseload reassignments, recertification of services and all related tasks.
• Supports clinical leadership by maintaining daily workflow of tasks.
• Communicates effectively with staff regarding care coordination and deadlines.

Skills

Communication

Customer service

Organizational skills

Scheduling in healthcare

Tools

HCHB

Job description

Scheduling Coordinator Pay: $26.00 – $32.00 per hour Job Type: Full Time

Join a compassionate, mission‑driven team dedicated to delivering exceptional home health and hospice care. At Ardent Home Health and Hospice, our patients and their loved ones are at the heart of everything we do. Our interdisciplinary care team is committed to providing high‑quality, compassionate, and personalized care that enhances comfort, dignity, and quality of life. Our culture is built on core values that shape how we serve our patients and support each other: Celebration, Accountability, Passion for Learning, Loving One Another, Intelligent Risk, Customer Second, and Ownership. We invest in the growth and success of our team—because when you thrive, our patients do too.

Why Join Ardent?

Supportive, team‑oriented culture Opportunities for career advancement in Home Health & Hospice Strong compensation & benefits Meaningful work that makes an impact every day

ABOUT THE JOB

The Scheduling Coordinator is responsible for managing all aspects of the clinical staff-to-patient scheduling process and completion of workflow to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES & RESPONSIBILITIES

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Provides insight to identify needs for additional staff.
• Maintains comprehensive working knowledge of contractual staff relationships.

REQUIREMENTS

• 1 year minimum experience of scheduling in the healthcare/medical office environment. Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Ardent Home Health & Hospice of Fresno is a Medicare and Medicaid certified home healthcare and hospice agency that has been serving the greater Fresno/Delano area. At Ardent we believe that choice always exists and that excellent quality of life is always attainable. Whether we’re caring for a senior after a surgery, supporting a patient’s family member cope with grief, or supporting a loved one with a serious illness, our team will seek to provide care that exemplifies truly Life Changing Service.