Intake Coordinator

Deercreekseniorliving; Fresno (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Meaningful work

Career advancement

Competitive benefits

Supportive culture

Job summary

Ardent Home Health & Hospice of Fresno is seeking an Intake Coordinator to manage the full patient intake and referral process for a busy home health and hospice agency.

You will verify insurance eligibility and authorizations, handle data entry, coordinate transitions to services, and serve as the main contact for patients, families, and referral sources. Join a compassionate team dedicated to high-quality care in Fresno.

Qualifications

• Healthcare experience required, preferably in home health or hospice intake/referrals.
• Strong knowledge of insurance verification, authorizations, and reimbursement processes.
• Excellent communication, customer service, and relationship-building skills.
• Nursing background preferred, but not required.

Responsibilities

• Oversee daily intake and referral operations to ensure timely patient admissions.
• Verify insurance eligibility, authorizations, and reimbursement accuracy.
• Coordinate patient transitions to home health services.
• Provide direct oversight of patient education and preparation for home health, plan of care initiation, and coordination of care with multiple service providers.
• Maintain strong relationships with referral sources, case managers, and healthcare partners.
• Track and report referral trends and intake metrics.
• Support pricing discussions and payer communication as needed.

Skills

Insurance verification

Authorizations

Customer service

Relationship-building

Independent work

Organization

Multitasking

Education

Nursing background preferred

Job description

Intake Coordinator Pay: $26.00 – $32.00 per hour Job Type: Full Time

Join a compassionate, mission-driven team dedicated to delivering exceptional home health and hospice care. At Ardent Home Health and Hospice, our patients and their loved ones are at the heart of everything we do. Our interdisciplinary care team is committed to providing high-quality, compassionate, and personalized care that enhances comfort, dignity, and quality of life. Our culture is built on core values that shape how we serve our patients and support each other: Celebration, Accountability, Passion for Learning, Loving One Another, Intelligent Risk, Customer Second, and Ownership. We invest in the growth and success of our team—because when you thrive, our patients do too. Why Join Ardent? Supportive, team-oriented culture Opportunities for career advancement in Home Health & Hospice Strong compensation & benefits Meaningful work that makes an impact every day

Job Summary

The Intake Coordinator manages the full patient intake and referral process for a busy home health and hospice agency. This role includes insurance verification, authorization, data entry, and coordination of care, while serving as a key point of contact for patients, families, and referral sources.

Key Responsibilities

• Oversee daily intake and referral operations to ensure timely patient admissions
• Verify insurance eligibility, authorizations, and reimbursement accuracy
• Coordinate patient transitions to home health services
• Provide direct oversight of patient education and preparation for home health, plan of care initiation, and coordination of care with multiple service providers.
• Maintain strong relationships with referral sources, case managers, and healthcare partners
• Track and report referral trends and intake metrics
• Support pricing discussions and payer communication as needed

Qualifications

Healthcare experience required, preferably in home health or hospice intake/referrals Strong knowledge of insurance verification, authorizations, and reimbursement processes Excellent communication, customer service, and relationship-building skills Ability to work independently with strong organization and multitasking skills Nursing background preferred, but not required

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Ardent Home Health & Hospice of Fresno is a Medicare and Medicaid certified home healthcare and hospice agency that has been serving the greater Fresno/Delano area. At Ardent we believe that choice always exists and that excellent quality of life is always attainable. Whether we’re caring for a senior after a surgery, supporting a patient’s family member cope with grief, or supporting a loved one with a serious illness, our team will seek to provide care that exemplifies truly Life Changing Service.