Scheduling Coordinator

Visiting Angels Columbus Ohio; Columbus (OH); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonuses

Benefits

Paid time off

Job summary

Visiting Angels Columbus Ohio is seeking a Scheduling Coordinator to manage caregiver schedules, balance client needs and agency policies, and serve as the main contact for caregivers. This full-time, in-person role offers collaboration with a supportive team and the chance to ensure high-quality home care for clients in Columbus.

Responsibilities include creating and updating schedules, matching caregivers to clients, handling call-offs and emergencies, and assisting with timesheets and payroll

Qualifications

• Experience in scheduling, staffing coordination, or office administration.
• Experience in home care, healthcare, or senior services preferred.
• Proficient in scheduling software and basic computer applications.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Schedule and coordinate caregiver schedules.
• Develop, maintain, and update caregiver schedules to meet client needs.
• Match caregivers with clients based on skills, experience, location, and preferences.
• Minimize changes to ensure continuity of care.
• Adjust schedules promptly for call-offs, client changes, or emergencies.
• Track caregiver availability and restrictions in scheduling software.
• Act as the main liaison for caregivers regarding schedules and changes.
• Communicate with clients and families about schedule changes.
• Provide professional, courteous customer service to clients and families.
• Collaborate with team to support client care plans.
• Maintain accurate schedules in agency systems and ensure policy compliance.
• Document caregiver call-offs and availability changes for records.
• Assist with timesheets and payroll verification.
• Work with recruiters and HR to understand staffing levels.
• Provide feedback on caregiver performance and scheduling issues.
• Participate in after-hours or on-call scheduling rotation if required.

Skills

Organizational skills

Multitasking

Communication skills

Calm under pressure

Compassionate demeanor

Tools

WellSky (ClearCare)

Job description

Location: Columbus, Ohio

Position Type: Full-Time, in person

Compensation: $45,000 - $50,000/yr. Plus bonuses, benefits, and PTO

Position Summary

The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments.

Key Responsibilities

• Scheduling & Coordination
• Develop, maintain, and update caregiver schedules to ensure all client needs are met.
• Match caregivers with clients based on skills, experience, location, and client preferences.
• Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
• Adjust schedules promptly in response to call-offs, client changes, or emergencies.
• Track caregiver availability, preferences, and restrictions in scheduling software.
• Communication & Support
• Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes.
• Communicate promptly with clients and families regarding any changes in caregiver schedules.
• Provide professional, courteous, and compassionate customer service to clients, families, and staff.
• Collaborate closely with the team to ensure client care plans are fully supported.
• Documentation & Compliance
• Maintain accurate and up-to-date schedules in agency systems.
• Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
• Document caregiver call-offs, tardiness, or availability changes for performance records.
• Assist with timesheet and payroll verification by confirming shifts worked.
• Team Support
• Work closely with recruiters and HR to understand caregiver staffing levels and availability.
• Provide feedback to management regarding caregiver performance or recurring scheduling issues.
• Participate in after-hours or on-call scheduling rotation, if required.

Qualifications

• Experience:
  • Previous experience in scheduling, staffing coordination, or office administration preferred.
  • Experience in home care, healthcare, or senior services strongly preferred
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills (both verbal and written).
  • Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
  • Ability to remain calm under pressure and resolve scheduling conflicts quickly.
  • Compassionate, patient, and professional demeanor when working with seniors and caregivers.

Working Conditions

• Standard office environment with frequent phone and computer use.
• May require participation in after-hours on-call scheduling rotation.
• Fast-paced environment requiring quick decision-making and adaptability.
• Remote days are available.

Why Join Visiting Angels?

At Visiting Angels, we are dedicated to providing compassionate, professional home care that helps seniors live safely and independently. As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time. Join a supportive team where your organizational skills directly improve the lives of families in our community.