Client Care Coordinator

Visiting Angels Columbus Ohio; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life/Work balance

Bonuses

Health Insurance

Paid time off

401K

AAA membership after 90 days

M-F work schedule

Supportive work environment

Experienced co-workers

Job summary

Visiting Angels Columbus West is seeking a Client Care Coordinator to schedule caregivers, follow up with clients, and support high-quality home care services for seniors in Central Ohio.

You will coordinate schedules, monitor care quality, and communicate with clients and families to ensure satisfaction. A strong emphasis on flexibility, professional communication, and teamwork will be essential in this role.

Qualifications

• Must have strong customer-service skills and the ability to communicate clearly and diplomatically.
• Experience scheduling multiple employees in a care setting is required.
• Must be comfortable with on-call responsibilities and flexible scheduling.

Responsibilities

• Schedule caregivers to meet client and care needs.
• Conduct regular follow-up calls and home visits to ensure satisfaction.
• Counsel caregivers to meet client and company expectations.
• Recognize and reward good performance and caregiver excellence.
• Maintain detailed documentation of scheduling changes and actions.
• Build positive relationships with clients, families, and caregivers.
• Take on-call responsibilities as needed.

Skills

Customer service

Communication

Scheduling experience

On-call flexibility

Multitasking

Independence

Tools

Microsoft Office

Scheduling systems

Healthcare software

Job description

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities?
Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to \"fit\" and change schedules together as needed.

• Schedule caregivers to meet client scheduling and care needs
• Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
• Counsel caregivers to meet client and company expectations
• Recognize and reward good job performance and promote caregiver recognition
• Maintain detailed documentation on all scheduling changes and corrections
• Develop and maintain positive relationships with clients, their families, and caregivers
• On call responsibilities

We Offer:

• Life /work balance
• Excellent pay with bonuses
• Health and Wellness Insurance
• Paid time off
• 401K
• Free AAA membership with roadside assistance after 90 days
• M- F work schedule
• Supportive fun work environment
• Experienced, tenured co workers

To be considered:

• Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
• Ability to listen and communicate clearly fluently and diplomatically
• Route Efficiency
• Creative thinking
• Ability to do caregiver phone screening
• Willing to do On Call
• Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Work independently and proactively with minimum direction or supervision
• Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
• Pass a thorough background screening and have excellent employment references