Scheduling Coordinator

Socket.dev; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental benefits

Health insurance

Life insurance

Education support

Job summary

Socket.dev seeks a friendly Scheduling Coordinator for a busy dental practice in Cary, NC. You will join an energetic professional team that values compassionate care for our patients and offers supportive colleagues.

Your duties include answering calls, scheduling appointments, collecting payments, and communicating with insurance providers to estimate patient financial responsibilities. Training on Dentrix and office software is provided.

Qualifications

• 1+ year of admin/front office/patient advocate experience, preferably in dental or medical setting.
• Computer proficiency with Microsoft Office and Dentrix, and ability to learn new programs.
• Well-organised with ability to prioritise multiple tasks and responsibilities.

Responsibilities

• Answer phone calls and create appointments for new and existing patients.
• Collect monies due for services rendered and review/update patient status.
• Review upcoming schedules for accuracy and coordinate with clinical team.

Skills

Front desk / Scheduling

Customer service

Detail oriented

Education

High School Diploma or equivalent

Tools

Dentrix

Microsoft Office

Job description

If you're friendly and compassionate and would enjoy working with an energetic, professional team, we're looking for you! We're a busy practice in Cary with outstanding staff to support you as you help care for our valued patients.

Benefits:

• You and your immediate and extended family receives complimentary dental care.
• Our dentists value each employee and invest in your continued education and provide health and life insurance.

Position Summary:

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Review/audit patients and update status in TAB32
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed
• Scan EOB’s and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications:

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment