Dental Patient Coordinator

Paycom; Raleigh (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Paycom is seeking an Experienced Patient Coordinator at a Wakefield-Raleigh, NC location to help keep the dental office on schedule and ensure accurate patient data for billing. The role includes greeting patients, checking in, collecting co-pays, and supporting daily office operations.

The ideal candidate will have customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be present by 7:45 AM due to 8-5 PM operations
• HS Diploma or higher required
• Customer service experience required
• Ability to work in a fast-paced environment and under pressure
• Strong computer skills and attention to detail
• Dental or medical front desk experience preferred

Responsibilities

• Schedule new and same/next-day appointments
• Enter patient data for billing
• Check-in and check-out patients
• Collect co-payments and balance registers daily
• Run and process reports
• Monitor office emails and voicemails
• Confirmations and insurance requests using RevenueWell
• Verify insurance and pre-authorizations
• Support Office Manager with end-of-day processes
• Escalate issues to Office Manager
• Maintain office supplies and readiness

Skills

Welcoming demeanor

Customer service

Strong communication

Attention to detail

Computer skills

Teamwork

Pace in fast environment

Education

HS Diploma or higher

Tools

Patient management software

Job description

Job DetailsLevel: ExperiencedJob Location: Wakefield - Raleigh, NC 27614The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.

Key Competencies

• Welcoming/greeting patients with a welcoming, professional and polished demeanor
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned.

Qualifications

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Essential Requirements

• Must be present by 7:45 AM as business hours of operations is 8-5 PM
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Customer Service experience
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental or medical front desk experience preferred