Scheduling Coordinator

Infusion4Health Inc; Brea (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Infusion4Health Inc in Brea, CA is seeking a Scheduling Coordinator to support patient care operations. The role involves handling incoming calls, scheduling appointments, and maintaining patient records in the center's database.

The ideal candidate has a high school diploma, 1+ year in an office setting, 6+ months call center experience, and proficient in Microsoft Office. This is a full-time, onsite position Monday through Friday 9:00 AM to 5:30 PM, with bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED.
• 1+ year experience in an office/administrative environment.
• 6+ months of call center experience.
• Full-time availability Monday–Friday 9:00 AM–5:30 PM.

Responsibilities

• Answer incoming calls and direct to the appropriate department.
• Assist patients with scheduling appointments.
• Maintain patient records and update the center's database.
• Ensure HIPAA compliance in daily operations.
• Make outbound calls to no-shows and reschedule appointments.
• Operate Microsoft Outlook and Teams to coordinate schedules.
• Collaborate with internal departments to follow scheduling guidelines.

Skills

Communication skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Brea, CA, US

4 days ago Requisition ID: 2383

Salary Range: $22.00 To $25.00 Hourly

Join Infusion or Health as a Scheduling Coordinator!

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Our company is continuing to grow and we're looking for a Scheduling Coordinator to support our patient care department.

This is a full-time, 5 days a week position, onsite at our Brea HQ office.

JOB SUMMARY

The Scheduling Coordinator is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the scheduling coordinator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.

DUTIES AND RESPONSIBILITIES

• Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct department
• Assist with scheduling appointments, answering questions about Infusion for Health
• Understands and abides by HIPAA policies and procedures
• Makes outbound calls to no-shows, reschedules, and confirms appointments
• Knowledge of Outlook and TEAMs
• Works closely with internal departments to ensure scheduling guidelines are followed

EDUCATION & EXPERIENCE

• High school diploma / GED (or higher)
• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• 6+ months of Call Center experience
• Must be open to work Monday – Friday 9:00AM-5:30PM (Full time)

QUALIFICATIONS & SKILLS

• The ability to navigate Microsoft Office programs such as Excel, Word, Outlook, etc.
• Ability to work with computers and enter data quickly and accurately
• Effective and polite communication skills / excellent customer service skills
• Bilingual skills (English/Spanish) preferred