Scheduling Coord

Orlando Health, Inc.; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. in Lakeland, FL, is seeking a Scheduling Coordinator to coordinate scheduling, rescheduling and cancellations for tests and procedures.

You will interact with physicians, patients, and staff to ensure accurate preparation, arrival, and timing. The role emphasizes exceptional customer service, professional phone etiquette, and strong communication while utilizing scheduling and registration systems and maintaining up-to-date coding knowledge.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies and procedures.
• Maintain a basic understanding of ICD-9/ICD-10 and CPT codes as needed for scheduling.
• Review schedules daily and communicate changes to appropriate staff.
• Identify customer service issues and resolve or follow up as needed.

Skills

Customer service

Phone etiquette

Communication

Team player

Scheduling knowledge

Education

High school diploma

Medical terminology course

Tools

Scheduling systems

Registration systems

Web-based resources

Job description

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.