Scheduling Coordinator |Outpatient Cardiology | Downtown ORL

Orlando Health, Inc.; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Orlando Health Heart and Vascular Institute is seeking a Scheduling Coordinator to manage cardiology appointments across multiple locations. The role includes office visits, support care visits, and diagnostic imaging coordination, with accurate demographic and financial data entry.

A customer service background and proficiency in Microsoft Office are required, ensuring excellent patient flow and communication with care teams.

Qualifications

• High school graduate or GED required.
• One year of customer service experience required (retail, hospitality or related fields).
• Knowledge of Microsoft Office required.

Responsibilities

• Schedule/coordinate cardiology appointments in the office including visits, support care visits and diagnostic imaging.
• Gather and input patient/guarantor demographic and financial information.
• Maintain understanding of medical needs during the screening process for scheduling.
• Communicate regularly with providers, nurses, patients, and all other departments.
• Consistently review the schedule and communicate changes to providers and staff.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Summary

At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options.

Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers.

Orlando Health | Choose Well

Position Summary

The scheduling coordinator is responsible for clinical registration, scheduling and coordinating cardiology appointments in the office including but not limited to office visits, support care visits and diagnostic imaging.

Orlando Health offers a great benefits package that includes:

• Medical, Dental, Vison
• 403(b) Retirment Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition
• as well as tuition reimbursment
• &
• monthly payments to help pay down any graduated school debt

ALL benefits start day one

Responsibilities

Education

• High school graduate or GED required.

License & Certifications

• None.

Experience

• One (1) year of customer service based experience to include retail, hospitality or other related fields required. Knowledge of Microsoft Office.

Qualifications

Essential Functions

• The scheduling coordinator will efficiently and accurately schedule/coordinate cardiology appointments in the office including but not limited to office visits, support care visits and diagnostic imaging.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Efficiently and accurately registers patient
• Understands the importance Orlando Health places on providing exemplary customer service under the Orlando Health Way
• Communicate regularly with providers, nurses, patients, and all other departments.
• Consistently and constantly reviewing the schedule daily and communicates all changes to providers, staff, and other departments.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Responsible for entry of office patient charges as assigned.
• Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Completes work orders and communicates with engineering regarding problems with the area.
• Assists in care and maintenance of department supplies, equipment.
• Ensures that all faxes are sent to the appropriate department and personnel.
• Maintains department records and files as required.
• Completes all mandatory education.
• Attends in-services/meetings as required.
• Performs other duties assigned as they relate to the quality of patient care and unit maintenance.