Regional Scheduling Specialist

Behavior Frontiers; El Segundo (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay on-demand

401K match after 6 months

Paid Personal Time Off

Paid Holidays

Medical, Dental and Vision insurance

Telehealth access

Job summary

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for assigned regions and ensure clinically recommended hours are met. You will collaborate with clients and BTs, support new hires, and drive KPI performance while upholding confidentiality and service quality.

The role emphasizes multitasking, relationship building, and proactive problem solving in a fast-growing ABA healthcare environment with strong benefits and opportunities for growth.

Qualifications

• Bachelor's Degree preferred
• Ability to work in a high paced, competitive, performance-based environment
• Ability to provide excellent customer service to our clients
• Ability to multi-task with a high sense of urgency
• Ability to build relationships with our clients and clinical staff alike
• Demonstrated leadership, interpersonal, communication and teambuilding skills.
• Build strategic working relationships
• Demonstrate the ability to learn new processes
• Ability to maintain a high level of confidentiality
• Effective planning, organizational skills, time management and prioritization; attention to detail
• Excellent interpersonal skills and a cooperative attitude
• Ability to prioritize and respond to important task in a timely manner
• A professional and friendly demeanor
• Excellent oral and written communication skills
• Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Responsibilities

• Responsible for all scheduling function for an assigned region
• Identify ways to optimize authorized hours throughout an assigned region
• Identify times to recover treatment hours lost to missed sessions
• Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
• Communicate frequently and often with clients and BTs
• Support new hire BTs by providing office and field training schedules
• Assist with day-to-day operations of the scheduling department
• Ensuring you are meeting Key Performance Indicators (KPI)
• Conducting improvement/planning meetings with manager when KPIs are not being met
• Spot-check schedule logs and scheduling software for errors/missed opportunities
• Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
• Follow scheduling policies and processes
• Follow COVID-19 protocols and policies
• Organize and maintain all assigned regions
• Other duties as assigned

Skills

Customer service

Leadership

Time management

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Behavior Frontiers in El Segundo, CA is seeking a Client Services Coordinator to manage scheduling for assigned regions and ensure clinically recommended hours are met. You will collaborate with clients and BTs, support new hires, and drive KPI performance while upholding confidentiality and service quality.

The role emphasizes multitasking, relationship building, and proactive problem solving in a fast-growing ABA healthcare environment with strong benefits and opportunities for growth.