Customer Service Support Representative - Hybrid

Munson Healthcare; Cadillac (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Employee discounts

Free wellness platform

Job summary

A large healthcare provider in Cadillac, Michigan is seeking a candidate to assist with financial inquiries, data accuracy, and patient payment arrangements. Responsibilities include resolving insurance issues and managing delinquent payment plans. Applicants should have an Associate’s degree and two years of healthcare or customer service experience. This hybrid position offers an opportunity to work in a beautiful region while contributing to a meaningful community service.

Qualifications

• Two years of experience in a healthcare, financial or customer service setting.

Responsibilities

• Handles questions from patients concerning insurance or other problems.
• Responsible for data accuracy and input.
• Interview patients requesting payment arrangements.
• Resolves problems related to insurance and provides financial assistance.
• Works daily and weekly reports on delinquent payment plans.
• Interviews prospective charity recipients to determine eligibility.

Education

Associate’s degree in finance, business, and/or healthcare

Job description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

A Day In The Life

• Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Responsible for data accuracy and input on Star.
• Interview in person or by phone, patients and relatives requesting payment arrangements or assistance.
• Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.
• Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.
• Interview prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
• Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency. Files claim with Probate Court against deceased patient’s estate.
• Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director. Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.

Qualifications

• Associate’s degree, preference given to a degree in finance, business, and/or healthcare.
• Two years of experience in a healthcare, financial or customer service setting.

Additional Information

Are you Munson Material? Apply today!

This position is hybrid, will require you to come onsite as needed. Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.