Customer Service & Scheduling Coordinator

Abbey Home Elevator; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Holidays

Career growth opportunities

Job summary

Abbey Home Elevator in Phoenix seeks a friendly, detail-oriented Customer Service & Scheduling Coordinator to be the voice and hub of our company. You’ll manage service calls, installation schedules, and support both customers and our technical team.

Responsibilities include answering inquiries, scheduling appointments, coordinating logistics between clients, technicians, and sales staff, and maintaining customer records.

Qualifications

• Prior experience in customer service or scheduling (service industry preferred).
• Strong organizational and multitasking abilities.
• Excellent phone and written communication skills.
• Computer proficiency (MS Office, scheduling software).
• Opportunities for growth and advancement.

Responsibilities

• Answer incoming calls and emails; address customer inquiries.
• Schedule installations, service, and maintenance appointments.
• Coordinate logistics between clients, technicians, and sales staff.
• Maintain customer records and service histories in our database.
• Assist with billing and follow-up communications.

Skills

Customer service experience

Organizational skills

Multitasking

Phone communication

Written communication

Problem-solving

Tools

MS Office

Scheduling software

Job description

Customer Service & Scheduling Coordinator

About the Role: We are looking for a friendly and detail-oriented Customer Service & Scheduling Coordinator to be the voice and support hub of our company. You’ll manage service calls, installation schedules, and support both customers and our technical team.

Location: Type: Full-time

Key Responsibilities:

• Answer incoming calls and emails; address customer inquiries.
• Schedule installations, service, and maintenance appointments.
• Coordinate logistics between clients, technicians, and sales staff.
• Maintain customer records and service histories in our database.
• Assist with billing and follow-up communications.

Qualifications:

• Prior experience in customer service or scheduling (service industry preferred)
• Strong organizational and multitasking abilities
• Excellent phone and written communication skills
• Computer proficiency (MS Office, scheduling software)
• Problem-solving mindset
• Competitive hourly wage
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement