Client Service Coordinator

Synergy HomeCare; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Liability insurance

Workers' compensation

Unemployment insurance

Weekly pay

Medical coverage

Paid time off

Sick time off

Medical benefits

Great culture

Job summary

Synergy HomeCare in Chandler, AZ is seeking a Client Service Coordinator to support our national agency by scheduling caregivers, coordinating with clients and providers, and ensuring smooth daily operations.

This autonomous role requires strong customer service, excellent communication, and the ability to train and mentor caregivers, with on-call responsibilities and onboarding support.

Qualifications

• One year experience in a home care setting preferred.
• Associates degree or 5 years with a proven track record in a customer service setting.
• Exceptional customer service skills, time management skills, excellent communication skills.
• Autonomous position; self-motivated and eager to learn.
• Must obtain CPR, First Aid, TB and Level 1 FCC within 60 days of hire.

Responsibilities

• Schedule caregivers with clients and communicate to all parties.
• Utilizes scheduling software and functions to enhance productivity.
• Communicates at high level with colleagues.
• Team player, able to work efficiently with others.
• Conducts daily/weekly reporting.
• Conducts quality calls and quality visits.
• Confirm and update caregiver availability including vacation, sick time, and holidays.
• Verifies payroll daily.
• Establishes and builds relationships with contract providers.
• Documents skills and attributes of caregivers to ensure strong matching to clients.
• Follows up with new caregiver hires to explain the scheduling process.
• Establishes great rapport with caregivers and clients.
• Is on call as per on call calendar requirements.
• Participates in new hire orientation.
• Creates a great working environment.
• Uses software at a high level.
• Assists with onboarding for all new caregivers.
• Trains, coaches and mentors all caregivers.
• Assists with new hire orientation.
• Calls, tracks, gathers all authorizations needed to perform services for clients.
• Is able and willing to work independently.
• Is a self starter with the ability to track goals and daily performance.
• Other duties as needed.
• Works under the direction of the VP.

Skills

Customer service

Time management

Communication

Home care experience

Education

Associates degree

Job description

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.

Client Service Coordinator Benefits include:

• Competitive pay ranges

• Paid earned vacation

• Liability Insurance, Workers' Compensation coverage, and unemployment insurance.

• Weekly Pay

• Medical Coverage

• Paid Time Off

• Sick Time Off

• Medical Benefits

• A great culture to work in

Client Service CoordinatorPrimary Responsibilities:

• Schedule caregivers with clients and communicate to all parties

• Utilizes scheduling software and all functions to enhance productivity

• Communicates at high level with colleagues

• Team player, able to work efficiently/effectively with others

• Conducts daily/weekly reporting

• Conducts quality calls and quality visits

• Confirm and update caregiver availability including vacation, sick time, and holidays

• Verifies payroll daily

• Establishes and build relationships with contract providers

• Documents skills and attributes of caregivers to ensure strong matching to clients

• Follows up with new caregiver hires to explain the scheduling process

• Establishes great rapport with caregivers and clients

• Is on call as per on call calendar requirements

• Participates in new hire orientation

• Creates a great working environment

• Uses software at a high level

• Assists with onboarding for all new caregivers

• Trains, coaches and mentors all caregivers

• Assists with new hire orientation

• Calls, tracks, gathers all authorizations needed to perform services for clients

• Is able and willing to work independently

• Is a self starter with the ability to track goals and daily performance

• Other duties as needed

• Works under the direction of the VP

Client Service CoordinatorRequirements:

• Experience– One year experience in a home care setting preferred

• Education– Associates degree, or 5 years with a proven track record in a customer service setting

• Skills– Exceptional customer service skills, time management skills, excellent communication skills

• Characteristics– This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

• Requirements- Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired