Scheduler / Shift Coordinator

OpenKrill; United States; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

David Kennedy Recruitment has partnered with a reputable US home-care provider to hire a Scheduler / Service Coordinator to support operations in the Washington, DC region. This remote, full-time role requires aligning schedules between clients and care professionals and ensuring full coverage.

You will make 60-80 calls daily, manage cancellations, document activity in the software, and communicate clearly with clients, families, and staff.

Qualifikationen

• At least 1 year in scheduling/coordination roles.
• Excellent spoken and written English.
• Comfort in high-volume calling (60–100 calls per shift).
• Proficient with Microsoft Word and Excel.

Aufgaben

• Create, manage and maintain accurate client and Care Professional schedules.
• Match Care Professionals with clients based on availability and requirements.
• Make 60–80 inbound/outbound calls per day.
• Respond to cancellations and schedule changes promptly.
• Maintain scheduling records and update the software system.

Kenntnisse

English proficiency

Organisational skills

Problem-solving

Telephone etiquette

MS Office

Tools

Microsoft Word

Excel

Jobbeschreibung

David Kennedy Recruitment has partnered with a reputable and established US home-care provider seeking an organised and highly responsive Scheduler / Service Coordinator to support its operations in the Washington, D.C. region.

Position: Scheduler / Service CoordinatorLocation: Philippines – supporting Washington, D.C., USAWork model: RemoteEmployment type: Full-timeWorking hours: Aligned with US operations; some evening and weekend availability may be requiredReporting to: Owner / Operations Management Team

THE ROLE:This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues and ensuring all agreed service hours remain fully covered.The successful candidate will communicate regularly with clients, families, Care Professionals and the wider management team. The position requires excellent judgement, attention to detail and the ability to remain calm while managing constantly changing priorities.

RESPONSIBILITIES

• - Create, manage and maintain accurate client and Care Professional schedules
• - Match Care Professionals with clients based on availability, skills, client requirements and continuity of care
• - Make approximately 60–80 inbound and outbound calls per day
• - Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes
• - Contact available Care Professionals and secure replacement cover
• - Maintain contingency plans to support 100% coverage of scheduled service hours
• - Monitor, document and update scheduling activity within the company’s software system
• - Resolve scheduling concerns raised by clients, families and Care Professionals
• - Maintain accurate client, employee and service records
• - Communicate important operational updates and concerns to management
• - Build professional relationships with clients, families and Care Professionals
• - Understand client needs and identify appropriate opportunities to retain or increase service hours
• - Protect confidential client and employee information
• - Provide clear handovers and ensure outstanding matters are followed through to completion
• - Support evening and weekend scheduling requirements when necessary

REQUIREMENTS

• - Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role
• - Excellent spoken and written English
• - Confident, natural and professional telephone manner
• - Comfortable working in a high-volume calling environment (circa 60-100 calls per shift)
• - Strong organisational, prioritisation and problem-solving skills
• - Ability to make sound decisions quickly and remain composed under pressure
• - Excellent attention to detail and record-keeping ability
• - Strong working knowledge of Microsoft Word, Excel and general office systems
• - Ability to communicate professionally with clients, families, Care Professionals and senior management
• - Willingness to work hours aligned with US business requirements
• - Reliable broadband connection and a professional home-working environment if the position is confirmed as remote

HIGHLY ADVANTAGEOUS

• - Home-care, healthcare or medical scheduling experience
• - Workforce-management or shift-planning experience
• - Experience supporting US customers or businesses
• - BPO, contact-centre or high-volume customer-service experience
• - Experience using scheduling, CRM or workforce-management software

WHAT SUCCESS LOOKS LIKE

• - Scheduled service hours remain fully covered
• - Cancellations and uncovered shifts are resolved quickly
• - Client and Care Professional records remain accurate and current
• - Clients, families and Care Professionals receive clear and professional communication