Healthcare Coordinator

SmartScale360; United States; Remote; USD 6,800 - 7,500; Full time

Benefits offered by this job

PTO 10 days

Annual appraisal

Healthcare benefits

Career growth

Job summary

SmartScale360 is hiring a Healthcare Coordinator to support our U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care. This position is remote from the Philippines with U.S.

hours and requires at least 1 year in healthcare scheduling or related roles. You will coordinate schedules, monitor attendance and shifts, fill open slots, communicate with stakeholders, and generate reports to support daily

Qualifications

• Minimum 1 year in healthcare scheduling or related roles.
• Experience supporting U.S. healthcare, home care, or medical accounts.
• Excellent English communication skills (written and verbal).
• Strong organizational, multitasking, and problem-solving abilities.
• Experience using scheduling or workforce management software.
• Ability to work independently in a remote environment.

Responsibilities

• Coordinate caregiver schedules to ensure continuous patient coverage.
• Monitor attendance, call-offs, and schedule adherence while resolving conflicts.
• Fill open shifts by coordinating replacements and schedule changes.
• Communicate with caregivers, patients, clients, and internal teams for updates.
• Maintain scheduling records using workforce management platforms.
• Generate scheduling, staffing, and attendance reports for daily operations.
• Support workforce management activities to maintain service levels.
• Track scheduling issues and identify opportunities to improve efficiency.
• Provide administrative support for daily scheduling and coordination.

Skills

Healthcare Scheduling

Patient Coordination

Dispatching

Workforce Management

Scheduling Software

English Communication

Remote Work

Tools

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Microsoft Excel

Job description

Location: Remote (Philippines) Schedule: U.S. Hours (Final schedule to be confirmed) Salary: PHP 40,000/month + Performance Bonuses Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a Healthcare Coordinator to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

What You'll Do

• Coordinate caregiver schedules to ensure continuous patient coverage

• Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts

• Fill open shifts by coordinating caregiver replacements and schedule changes

• Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support

• Maintain accurate scheduling records using workforce management and scheduling platforms

• Generate scheduling, staffing, and attendance reports to support daily operations

• Support workforce management activities while ensuring service levels are maintained

• Track scheduling issues and proactively identify opportunities to improve operational efficiency

• Provide administrative support for daily scheduling and coordination activities

What We're Looking For

• At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles

• Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts

• Excellent English communication skills (written and verbal)

• Strong organizational, multitasking, and problem-solving skills

• Experience using scheduling or workforce management software

• Ability to work independently in a remote environment

• Experience supporting U.S. Home Care agencies is a plus

• Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred

• Strong Microsoft Excel and reporting skills are an advantage

Tools You'll Use

• Scheduling: WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar

• Productivity: Google Workspace & Microsoft Office

• Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM

• Internet: Stable 100 Mbps connection

• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client

• Availability: Must be available to work any day of the week

• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Permanent remote work

• Competitive salary and performance bonuses

• Healthcare benefits

• Annual performance appraisal

• Career growth opportunities

• Work with established U.S.-based home care clients

• Join a supportive and collaborative remote team