Scheduler

Green Key Resources; Rockville (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

Green Key Resources is seeking an Operations Support Specialist / Scheduler to back daily healthcare operations and ensure client shifts are staffed. This contract role emphasizes strong communication, attention to detail, and independent yet collaborative work habits.

The ideal candidate handles calls, scheduling changes, and documentation across internal systems, with experience in cloud platforms and healthcare settings preferred.

Qualifications

• 1–3 years of office or administrative experience preferred.
• Strong customer service and communication skills.
• Computer savvy with cloud-based platforms.
• Attention to detail and ability to follow established procedures.
• Critical thinking and problem‑solving skills.
• Ability to manage conflict and changing priorities in a fast‑paced environment.
• Experience with recruiting or staff scheduling is a plus.
• Healthcare or home care experience is a plus.

Responsibilities

• Answer incoming calls and respond to inquiries professionally.
• Transfer calls and relay messages to appropriate staff.
• Manage scheduling changes and communicate updates.
• Staff new client cases and monitor client schedules.
• Communicate with clients, families, and caregivers.
• Relay relevant care plan information to caregivers.
• Document calls, scheduling updates, and other pertinent information.
• Enter and maintain client schedules in internal systems.
• Upload and maintain documents using SharePoint.
• Support other departments during non-business hours as needed.
• Help ensure all available shifts are appropriately staffed.

Skills

Customer service

Scheduling

Administrative support

Communication skills

Detail oriented

Cloud-based platforms

Problem solving

Team collaboration

Tools

SharePoint

Job description

Operations Support Specialist / Scheduler

Job Type: Contract

Duration: 4 months with potential for permanent placement

We are working with a growing healthcare organization seeking an Operations Support Specialist / Scheduler to support daily operations and ensure all client shifts are properly staffed.

This is a fast-paced, customer-focused position that requires strong communication skills, attention to detail, and the ability to manage changing priorities. The ideal candidate will be dependable, proactive, and comfortable working independently while collaborating with a team.

Responsibilities:

• Answer incoming calls and respond to inquiries professionally
• Transfer calls and relay messages to appropriate staff
• Manage scheduling changes and communicate updates
• Staff new client cases and monitor client schedules
• Communicate with clients, families, and caregivers
• Relay relevant care plan information to caregivers
• Document calls, scheduling updates, and other pertinent information
• Enter and maintain client schedules in internal systems
• Upload and maintain documents using SharePoint
• Support other departments during non-business hours as needed
• Help ensure all available shifts are appropriately staffed

Qualifications:

• 1–3 years of office or administrative experience preferred
• Strong customer service and communication skills
• Computer savvy with experience using cloud-based platforms
• Strong attention to detail and ability to follow established procedures
• Critical thinking and problem‑solving skills
• Ability to manage conflict and changing priorities in a fast‑paced environment
• Experience with recruiting or staff scheduling is a plus
• Healthcare or home care experience is a plus

Ideal Candidate:

• Dependable and punctual
• Proactive with a strong work ethic
• Highly organized and detail‑oriented
• Quick learner who can work independently and as part of a team
• Strong relationship‑building and active listening skills
• Comfortable handling sensitive information and communicating with multiple stakeholders