Customer Service Representative - Scheduler

Cleardeskconnect; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Prepaid HMO coverage

Résumé du poste

ClearDesk is seeking a Home Care Scheduler to keep caregiver schedules organized for a US-based client. You will coordinate shifts, communicate changes, and ensure clients receive consistent, compassionate care from trusted caregivers.

You’ll work remotely, supporting an on-site operations team, with responsibilities that include scheduling, recordkeeping, and regular performance check-ins. Prior healthcare or home care exposure is a plus.

Qualifications

• At least 1 year of experience in a BPO or Virtual Assistant role.
• Experience in scheduling is a plus (healthcare/home care exposure preferred).
• Able to work in a US time zone.

Responsabilités

• Build and maintain caregiver schedules across multiple counties.
• Respond quickly when a shift is canceled or an employee doesn’t clock in.
• Answer calls from clients and caregivers using the VoIP system.
• Update records and case notes in WellSky (training provided).
• Work with the ops team to flag issues and keep staffing smooth.
• Conduct regular check-ins and evaluations with caregivers.
• Generate weekly reports for leadership.

Connaissances

BPO experience

Scheduling experience

Remote work

Description du poste

Customer Service Representative - Scheduler

Remote Philippines Team 1

About this role

Want a remote role where your skills bring structure to busy teams, and your work truly helps people? At ClearDesk, you’ll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters.Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Home Care Scheduler

Imagine being the person who keeps everything running behind the scenes in a fast-moving home care setting. Someone’s shift just got canceled last minute. You’ve already found a replacement. A caregiver calls in sick. You’re already on the phone with the next available team member.

You don’t just fill in gaps in the schedule. You create order. You create confidence. And for both caregivers and clients, you become the quiet force that keeps things on track.

More importantly, the people you help serve are seniors who rely on consistent, compassionate care to stay safe and comfortable in their homes. Every shift you coordinate ensures someone’s parent, grandparent, or loved one receives the care they deserve.

As a Home Care Scheduler, you’ll be assigned to a U.S.-based home care client, working closely with their operations team. You’ll manage caregiver schedules, communicate changes, and help keep both sides (caregivers and clients) informed, supported, and calm even when things get a little hectic.

And when things are calm? You’ll help with admin work or pitch in on light recruitment tasks, keeping things moving and meaningful.

What Your Days Might Look Like:

Build and maintain up-to-date caregiver schedules across multiple counties

Respond quickly when someone cancels a shift or doesn’t clock in

Answer calls from clients and caregivers using the VoIP system

Update records and case notes in WellSky (we’ll train you for it)

Work with the ops team to flag issues and make sure staffing stays smooth

Conduct regular check-ins and evaluations with caregivers

Generate weekly reports and keep leadership in the loop

Who We Think Will Thrive in This Role:

At least 1 year of experience in a BPO or Virtual Assistant role

You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)

You’re calm under pressure and naturally organized

You love solving problems on the fly

You’re comfortable with software systems and remote communication

You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on

You take initiative, but you’re also a great team player

You are willing to work in a US time zone schedule

You can secure the required technical setup, including:

At least a 720p HD webcam

A primary internet connection of at least 25 Mbps

A backup laptop, backup internet device, and backup power source

A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM

A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that actually supports you, and you’ll know that the work you’re doing helps real people, especially seniors, receive the care and attention they deserve.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

We pay you fairly and on time

We provide prepaid HMO coverage for your peace of mind

We help you grow with tools, training, and honest feedback

We celebrate your wins

And above all, we actually care

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.