Appointment Scheduler (Full-Time)

Gapgi; Winston-Salem (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mon-Fri schedule

Paid holidays

Job summary

Gastroenterology Associates of the Piedmont (GAP) is hiring an Appointment Scheduler to be a key contact for patients and ensure appointments are set with the right provider. You will handle scheduling requests, enter accurate data, and deliver courteous, HIPAA-compliant service.

This role offers a Monday–Friday schedule with no nights or weekends and paid holidays, allowing time for life outside work while contributing to patient care in a private specialty practice.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or similar role.
• Strong communication and customer service skills are essential.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to stay professional and compassionate in a busy environment.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient calls and scheduling requests.
• Enter and maintain appointment information in the scheduling system.
• Provide patients with clear information about dates, times, locations, and instructions.
• Deliver professional, compassionate customer service even when patients are frustrated or upset.
• Collaborate with providers, clinical staff, and admin team to resolve scheduling issues.
• Maintain patient confidentiality and HIPAA compliance.
• Follow GAP policies on patient information, cybersecurity, safety, and compliance.

Skills

Communication

Customer service

Data entry

Organization

Compassionate service

Education

High School Diploma or GED

Tools

EHR/EMR system

Job description

Description

A Healthcare Career That Leaves Room for Your Life

Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital?

At Gastroenterology Associates of the Piedmont (GAP), our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you.

As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you.

Requirements

What You'll Do

As an Appointment Scheduler, you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider.

Your responsibilities will include:

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient telephone calls and scheduling requests.
• Accurately enter and maintain appointment information in our electronic scheduling system.
• Provide patients with clear information about appointment dates, times, locations, and instructions.
• Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
• Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.

What We're Looking For

Required:

• High school diploma or GED.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
• Strong communication and customer service skills.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to remain professional and compassionate in a busy environment.

Preferred:

• Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
• Experience using an EHR, EMR, or medical practice-management system.
• Familiarity with medical terminology and HIPAA.
• Experience handling a high volume of patient telephone calls.