Scheduler I

The Christ Hospital Health Network; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

The Christ Hospital Health Network is seeking a scheduling specialist to manage daily patient and physician scheduling, coordinating labs, diagnostic orders, and appointments using our Practice Management system, while ensuring confidentiality.

You will confirm appointments, scan orders into the EMR, balance logs, and maintain efficient room utilization with a focus on patient satisfaction and compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience required.
• Medical office experience and 1 year scheduling experience preferred.
• Proficient in Microsoft Outlook, Word, and Excel.
• Knowledge of HIPAA privacy requirements.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Manage daily patient and physician scheduling using Practice Management system for labs and orders.
• Schedule doctor visits, follow-ups, and procedures to optimize satisfaction, provider time and room utilization.
• Confirm appointments and scan orders into the EMR.
• Assignments may be confidential and require judgment and discretion at all times.

Skills

Strong verbal and social skills

Excellent customer service

Analytical skills

Confidentiality

Ability to multitask

HIPAA compliance

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

EDUCATION:

High School Diploma or equivalent.

YEARS OF EXPERIENCE:

One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE:

Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
• Analytical skills required to make decisions based on the facility and clinical situation at hand.
• Knowledge of and compliance with HIPAA privacy requirements.