Scheduler (104578)

U.S. Dermatology Partners; Tyler (TX); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

U.S. Dermatology Partners in Tyler, TX seeks an administrative professional to schedule all provider appointments, verify patient information, and support patient flow in the corporate call center.

This on-site role requires strong organizational and communication skills to deliver accurate data entry and courteous service to patients and staff. The ideal candidate will have 1+ year in a medical office or related training, be detail-oriented, and proficient with Microsoft Office applications.

Qualifications

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience.
• Ability to follow verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Knowledge of HIPAA guidelines and state/federal regulations related to this position.

Responsabilités

• Schedules all appointments for providers in computer, except patients for procedures.
• Verifies patient demographics and insurance information in the computer system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients in locations and directions.
• Enters and retrieves data in the computer system.
• Answers telephone, directs callers to extensions, and takes messages as needed.
• Adheres to safety policies while delivering high-quality customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Connaissances

Attention to detail

Professional attitude

Reliable

Management skills

Interpersonal skills

English communication

Analytical ability

Computer literacy

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Description du poste

Job Details: Job Location: Corporate-Call Center - Tyler, TX, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Admin - Clerical,

SECTION 1: Job Summary (Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients' appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.