Scheduler

NorthWest EMS; Dawson (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Heritage Valley Beaver in Beaver, PA is seeking a full-time scheduling specialist for Diagnostic Service exams across Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine. Shifts run 8am–5pm, Monday through Friday, with various schedules.

You will interpret physician orders, coordinate with multiple departments, maintain calm, provide clear patient instructions, and deliver excellent caller service in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Background in medical terminology is required.
• Experience with computers and general office software.
• Ability to remain calm and patient during peak periods.
• Strong organizational and multitasking abilities.

Responsibilities

• Schedule Diagnostic Service exams for multiple departments.
• Maintain professional rapport with high volumes of callers.
• Interpret physician orders into specific exams accurately.
• Ask targeted questions to determine patient needs.
• Provide clear instructions to patients and staff about exams.

Skills

Medical terminology

Computer literacy

Communication skills

Calm under pressure

Organizational skills

Multitasking

Patient service

Education

High school diploma or equivalent

Medical terminology background

Job description

Heritage Valley Beaver, Beaver, PA 15009, USA

• Travel Required : No

Description

Location: Heritage Valley Beaver.

Work Hours: Full Time. Various shifts between 8am-5pm, Monday-Friday.

Basic Function:

Responsible for efficient and accurate scheduling of Diagnostic Service exams for Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine Departments with knowledge of their inter-relationships to several departments. Develops and maintains a professional and positive rapport with large volumes of callers each day. Displays confidence, knowledge and reliability to callers. Precisely interprets verbal and written physician orders into specific exams. Utilizes effective questioning techniques to help customers determine needs. Promptly and courteously responds to patient, office personnel, physician, and peer questions. Provides easily understood oral instructions to patients and office personnel concerning exam, scheduling, and treatment issues. Utilizes effective word choices and appropriate responses at all times.

Qualifications:

Required:

• Must be a high school graduate, or equivalent
• Must have medical terminology background
• Must have computer skills and experience
• Must orally project a positive public image
• Must be able to remain calm and patient during peak workload periods
• Must possess excellent organizational and multitasking skills
• Ability to perform in a high productivity, fast-paced environment
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Preferred:

• Previous work experience in healthcare field
• Previous telephone work experience
• Additional coursework in a medical office/business field
• Knowledge of CPT and ICD-10 coding

Travel Required

No .

Equal Opportunity Employer
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