Scheduler

Heritage Valley Health System; Beaver (Beaver County); On-site; USD 36,000 - 48,000; Full time

Job summary

Heritage Valley Health System in Beaver is seeking a full-time Scheduler for Diagnostic Service exams across Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine. You will convert physician orders into precise tests and coordinate with office staff and patients.

The role requires a high school diploma, medical terminology knowledge, excellent listening and communication, and strong organizational skills.

Qualifications

• High school graduate or equivalent.
• Medical terminology background required.
• Excellent listening skills required.
• Computer skills and experience required.
• Positive public image when speaking with others.
• Pleasant voice quality required.
• Calm and patient during peak workload periods.
• Excellent organizational and multitasking skills required.
• Ability to perform in a high productivity, fast-paced environment.
• Clearances per HR-106 to be completed within 90 days of starting employment.

Responsibilities

• Schedule diagnostic service exams across Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine with knowledge of inter-department relationships.
• Develop and maintain a professional rapport with a high volume of callers daily.
• Interpret physician orders into specific exams accurately.
• Ask targeted questions to determine patient needs.
• Provide clear, understandable instructions to patients and staff regarding exams and treatment issues.
• Maintain a professional, courteous communication style at all times.

Skills

Medical terminology

Listening skills

Communication

Customer service

Computer skills

Public image

Organizational skills

Multitasking

Calm under pressure

Education

High School Diploma

Job description

Location: Heritage Valley Beaver.

Work Hours: Full Time. Various shifts between 8am-5pm, Monday-Friday.

Basic Function

Responsible for efficient and accurate scheduling of Diagnostic Service exams for Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine Departments with knowledge of their inter-relationships to several departments. Develops and maintains a professional and positive rapport with large volumes of callers each day. Displays confidence, knowledge and reliability to callers. Precisely interprets verbal and written physician orders into specific exams. Utilizes effective questioning techniques to help customers determine needs. Promptly and courteously responds to patient, office personnel, physician, and peer questions. Provides easily understood oral instructions to patients and office personnel concerning exam, scheduling, and treatment issues. Utilizes effective word choices and appropriate responses at all times.

Qualifications

Required

• Must be a high school graduate, or equivalent
• Must have medical terminology background
• Must demonstrate excellent listening skills
• Must have computer skills and experience
• Must orally project a positive public image
• Must demonstrate pleasant voice quality
• Must be able to remain calm and patient during peak workload periods
• Must possess excellent organizational and multitasking skills
• Ability to perform in a high productivity, fast-paced environment
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Preferred

• Previous work experience in healthcare field
• Previous telephone work experience
• Previous scheduling experience
• Additional coursework in a medical office/business field
• Knowledge of CPT and ICD-10 coding