Schedule/Dispatch Coordinator

A&E Plumbing, Heating & Air; Gresham (OR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Retirement Plan with company match up 

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

A&E Plumbing, Heating & Air in Oregon is seeking a Schedule/Dispatch Coordinator to manage HVAC technician schedules, dispatch work orders, and ensure timely service deliveries.

You will communicate with customers, coordinate with technicians, and maintain accurate appointment records. 2–3 years of scheduling/dispatching experience preferred; hours 7:30am–4:30pm; pay $20.00–$26.00 per hour with benefits including retirement, health, PTO, vision, and wellness resources.

Qualifications

• Prior experience in scheduling, dispatching, or customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with scheduling software and basic computer skills.
• Customer-focused attitude and problem-solving abilities.

Responsibilities

• Manage and maintain the scheduling system for service appointments.
• Communicate with customers to schedule appointments and provide service updates.
• Coordinate with technicians to optimize their schedules and ensure timely service delivery.
• Resolve scheduling conflicts and handle emergency service requests.
• Ensure accurate record-keeping of appointments and customer information.

Skills

Scheduling

Dispatching

Customer service

Communication

Multitasking

CRM basics

Tools

Scheduling software

CRM systems

Job description

Future Opening: Schedule/Dispatch Coordinator

Join our team to be part of a dynamic and innovative environment where your skills will contribute to cutting-edge heating, ventilation, and air conditioning solutions. You'll enjoy a supportive community committed to professional growth, teamwork, and delivering exceptional service to our clients.

• Retirement Plan with company match up to 3%
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

About the Role:

The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours: 7:30am - 4:30pm

Responsibilities:

• Manage and maintain the scheduling system for service appointments
• Communicate with customers to schedule appointments and provide service updates
• Coordinate with technicians to optimize their schedules and ensure timely service delivery
• Resolve scheduling conflicts and handle emergency service requests
• Ensure accurate record-keeping of appointments and customer information

Requirements:

• Prior experience in scheduling, dispatching, or customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with scheduling software and basic computer skills
• Customer-focused attitude and problem-solving abilities

Desired Experience:

• Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.
• Experience using scheduling software and CRM systems.
• Familiarity with HVAC terminology and industry practices.
• Proven ability to handle high-stress situations and remain calm under pressure.
• Demonstrated track record of improving scheduling efficiency and customer satisfaction.

Compensation: $20.00 - $26.00 per hour

Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.

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A happy team is a successful team. We work hard to ensure every employee feels the value they add to the company.