Service Coordinator

Air Systems Engineering, Inc.; Tacoma (WA); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan with company match

Discretionary bonuses

Paid holidays and vacation time

Job summary

A leading engineering firm is seeking an experienced Service Coordinator to schedule service labor and act as a liaison between technicians and customers. Ideal candidates have at least five years of experience in dispatching, preferably in HVAC, and must live within a reasonable commute to Tacoma, WA. This role requires strong decision-making skills and reliability, offering a competitive wage and comprehensive benefits package.

Qualifications

• At least five years of experience dispatching service technicians, preferably in HVAC.
• Ability to handle interruptions and reprioritize tasks efficiently.
• Embrace optimal use of software to maximize efficiency.

Responsibilities

• Handle service requests for emergency calls and repairs.
• Schedule service technicians for timely work completion.
• Maintain records of labor and materials usage.

Skills

Dispatching service technicians

Task prioritization

Software efficiency

Strong judgement

Attendance reliability

Job description

Overview

Air Systems Engineering is seeking an experienced Service Coordinator to join our growing team. In this role, you’ll be responsible for scheduling service labor to fulfill planned and unplanned customer needs. You will serve as the liaison between our technicians, customers, and internal departments while providing exceptional customer service.

This is not a remote position. You must live within reasonable commute distance to our office in Tacoma, WA or plan on relocating prior to hire date.

General Responsibilities

• Handling service requests for emergency calls, repairs, and planned maintenance
• Day to day scheduling of service technicians for timely completion of requested work
• Maintain accurate records of labor and materials usage on service orders
• Review weekly technician time for transfer to payroll department
• Provide weekly status of open and backlogged service calls
• Create forecasts which predict labor needs for upcoming weeks/months

Qualifications

• At least five years of experience dispatching service technicians [HVAC industry experience preferred, but not required]
• Ability to handle interruptions and reprioritize tasks
• Embrace optimal use of our software to maximize efficiency
• Strong judgement and ability to make decisions based on company policies and values
• Great attendance record [position may require occasional overtime to meet goals and deadlines]

Starting wage range for this position is $32 to $36 per hour

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Company paid basic life insurance, long term disability, and EAP
• Voluntary short term disability, additional life, and Aflac products
• 401k retirement plan with company match
• 7 paid holidays
• 80 hours vacation (accrued based on hours worked and increased at 5 and 10 years of service)
• 40 hours personal time off (upon 1 year of employment and increased at 3 and 5 years of service)
• Discretionary bonuses

To be considered for employment, applicants must be at least 18 years of age and legally authorized to work in the United States. We are unable to consider applicants that are minors or require sponsorship for employment visa status. We are an equal opportunity workplace and applications for employment are considered without regard to race, color, religion, gender, age, disability, marital status, or any other basis prohibited by law. Written offers of employment are contingent upon candidates successfully passing a criminal background inquiry, pre-employment drug screen, and driving record inquiry, as well as verification of your legal right to work in the United States.

Equal Opportunity Employer, including disabled and veterans.