Schedule Coordinator - Weekend

Always Best Care Senior Services - Delaware; Milton (DE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off (PTO)

Spot bonus

Job summary

Always Best Care Senior Services - Delaware is seeking a Scheduling Coordinator to respond promptly to inquiries, match caregiver skills to client needs, and manage daily schedules for a diverse client base. This role requires strong customer service, confidentiality, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment; vaccination is required.

The position offers regular hours with a focus on accuracy, teamwork, and timely communication to ensure seamless care

Qualifications

• Requires strong customer service skills and ability to communicate effectively with clients and families.
• Proficient in Microsoft Office Suite and data entry.
• Confidentiality and ability to work under minimal supervision are essential.

Responsibilities

• Answer phone calls in a professional manner.
• Maintain and fill schedules by matching caregiver skills to client needs.
• Triage high phone volume and manage last-minute schedule changes.
• Review schedules daily for billing and payroll submission.
• Liaise between caregiver staff, clients and families, and back-office staff.
• Learn new software and document all activities in a shared database.

Skills

Customer service

Verbal and written communication

Data entry

MS Office proficiency

Work under minimal supervision

Education

High School Diploma or GED

Associate degree preferred

Job description

The Scheduling Coordinator is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company programs and communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training as needed. Must be fully vaccinated to be considered.

The hours for this position are as follows:

• Monday - 8:30 am – 5:00 pm
• Tuesday – 8:30 am – 5:00 pm
• Wednesday – Off
• Thursday - Off
• Friday - 8:30 am – 5:00 pm
• Saturday - 8:00 am – 4:30 pm
• Sunday - 7:30 am - 4:00 pm

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties include the following:

1. Answers phone calls in a professional manner.
2. Maintain and fill schedules by matching caregiver skills to clients and their needs. Handles last-minute schedule changes and call outs.
3. Be able to triage heavy phone volume.
4. Review and approve schedules daily to be submitted for billing and payroll.
5. Liaison between caregiver staff, clients and their families, and other back staff employees.
6. Able to learn new software and document ALL activities in a shared database.
7. Ability to handle stress and work well in a fast-paced environment.
8. Excellent and professional customer service skills.
9. Good critical thinking skills and the ability to work independently
10. Familiar with New Castle and Kent Counties for mapping locations.
11. Performs other related duties as assigned.

Required Education/ Experience

• High School Diploma or G.E.D equivalent required.
• Associate degree preferred
• Previous experience working as a scheduler in a medical-related field is preferred.
• Strong customer service skills and previous customer service experience.
• Knowledge of medical terminology/Coding experience necessary
• Problem-solving skills
• Data Entry Skills
• Computer skills and proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality
• Able to work under minimal supervision
• Must be able to pass a background check and drug screening
• Must be able to pass the Doctor’s Physical and 2 StepPPD Test
• Must be fully Vaccinated

We offer a competitive benefits package that includes medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, client referral program, spot bonus, and more!