Scheduling Resources Manager

Extended Family; Portland, Northern (ME, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

HouseWorks, LLC is seeking a Scheduling Coordinator to lead the Scheduling Department in Portland, ME, overseeing day-to-day operations and rotating night and weekend coverage. You will guide field staff, ensure timely authorizations, and uphold service quality.

Ideal candidates have a Bachelor's degree or 4 years of equivalent experience, 2 years as Scheduling Coordinator in healthcare, and at least 1 year of supervisory experience.

Qualifications

• Bachelor’s degree or 4 years of equivalent experience.
• 2 years’ recent Scheduling Coordinator experience in a home care/healthcare setting.
• Minimum 1 year of management or supervisory experience preferred.
• Highly motivated and proactive.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Lead scheduling team and oversee day-to-day operations of the Scheduling Department.
• Mentor, coach, and develop team members.
• Manage vendor and service provider relationships and monitor capacity and quality.
• Audit schedules and documentation for compliance and prior authorizations.
• Coordinate with Director of Operations and Clinical team to meet quality initiatives.
• Support Director in achieving productivity standards.
• Review and coordinate schedulers’ time-off requests and changes.
• Perform other duties as needed.

Skills

Leadership

Teamwork

MS Office

Communication

Attention to detail

Organizational skills

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Summary:

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage.

Essential Duties and Responsibilities:

• Manages teams to include training, mentoring, coaching, and development of individual team members.
• Oversees the team’s work responsibilities, monitors performance, implements changes as necessary to continuously improve performance and applies disciplinary actions as needed.
• Manages vendor and service provider relationships and monitors volume capacity and quality as assigned.
• Audits schedules and documentation to ensure compliance with procedures, including prior authorization for services.
• Communicates with Director, Case Managers, and Clinical team to ensure quality initiatives are met.
• Assists Director of Operations in achieving care center productivity standards.
• Reviews and tracks schedulers’ requests for time off and coordinates scheduling changes with the Director of Operations.
• Performs other duties as assigned.

Qualifications and Skills:

• Bachelor’s degree or (4) years of equivalent experience preferred
• 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Minimum one (1) year of management or supervisory experience preferred
• Highly motivated
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.
• May be required to lift and move boxes, medical records, etc

Work Environment:

• Office environment
• Occasional travel outside of the office to run errands, attend meetings, etc (25%)

EFOFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.