Schedule Coordinator - Weekend

Senior Solutions (Senior Solutions At Home, Inc.); Milton (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental, vision

Job summary

Senior Solutions At Home, Inc. is seeking a Scheduling Coordinator to respond to customer inquiries promptly and professionally. You will coordinate caregiver schedules, triage high call volumes, and liaise with clients and families.

The role requires handling scheduling changes, training, and maintaining confidentiality. The position emphasizes strong communication, data entry, and knowledge of medical terminology.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Experience as a scheduler in a medical-related field preferred.
• Knowledge of medical terminology/coding beneficial.
• Strong customer service skills required.

Responsibilities

• Answer phone calls in a professional manner.
• Maintain and fill schedules by matching caregiver skills to clients and their needs.
• Handle last-minute schedule changes and call-outs.
• Triage heavy phone volume.
• Review and approve schedules daily for billing and payroll.
• Liaise between caregiver staff, clients and families, and back-office staff.
• Learn new software and document activities in a shared database.
• Work well under pressure in a fast-paced environment.

Skills

Verbal communication

Written communication

Customer service

Critical thinking

Data entry

Software learning

Phone etiquette

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

Job description

• Monday - 8:30 am - 5:00 pm
• Tuesday - 8:30 am - 5:00 pm
• Friday - 8:30 am - 5:00 pm
• Saturday - 8:00 am - 4:30 pm
• Sunday - 7:30 am - 4:00 pm

The Scheduling Coordinator is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company programs and communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training as needed. Must be fully vaccinated to be considered.

The hours for this position are as follows:

• Monday - 8:30 am - 5:00 pm
• Tuesday - 8:30 am - 5:00 pm
• Wednesday - Off
• Thursday - Off
• Friday - 8:30 am - 5:00 pm
• Saturday - 8:00 am - 4:30 pm
• Sunday - 7:30 am - 4:00 pm

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties include the following:

• Answers phone calls in a professional manner.
• Maintain and fill schedules by matching caregiver skills to clients and their needs. Handles last-minute schedule changes and call outs.
• Be able to triage heavy phone volume.
• Review and approve schedules daily to be submitted for billing and payroll.
• Liaison between caregiver staff, clients and their families, and other back staff employees.
• Able to learn new software and document ALL activities in a shared database.
• Ability to handle stress and work well in a fast-paced environment.
• Excellent and professional customer service skills.
• Good critical thinking skills and the ability to work independently
• Familiar with New Castle and Kent Counties for mapping locations.
• Performs other related duties as assigned.

Required Education/ Experience

• High School Diploma or G.E.D equivalent required.
• Associate degree preferred
• Previous experience working as a scheduler in a medical-related field is preferred.
• Strong customer service skills and previous customer service experience.
• Knowledge of medical terminology/Coding experience necessary
• Problem-solving skills
• Data Entry Skills
• Computer skills and proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality
• Able to work under minimal supervision
• Must be able to pass a background check and drug screening
• Must be able to pass the Doctor’s Physical and 2 Step PPD Test
• Must be fully Vaccinated

We offer a competitive benefits package that includes medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, client referral program, spot bonus, and more!