Schedule Coordinator/ Dispatcher - GPS Field Tech Service Scheduler (Dalworthington Gardens) at[...]

Metro Mobile Electronics, LLC; Dalworthington Gardens (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid holidays

Job summary

Metro Mobile Electronics, LLC is seeking a Schedule Coordinator/Dispatcher in Dalworthington Gardens, TX to organize on-site field visits for 45–55 technicians. You will work closely with field staff via phone and email and maintain daily data for technician metrics to ensure service success.

The role requires at least one year of dispatching/scheduling, strong Windows skills, and proficiency in MS Office (Outlook especially).

Qualifications

• At least one year of dispatching or scheduling experience.
• Customer service experience strongly preferred.
• GPS services knowledge is helpful but not required.
• Mastery of basic Windows computing is mandatory.
• Proficiency in Microsoft Office products, particularly Outlook, is mandatory.
• Strong typing skills recommended.
• Strong written and phone communication is mandatory.
• Able to be flexible within guidelines and to multi-task.
• Punctuality and attendance are critical.

Responsibilities

• Schedule on-site field visits for new installations and service work for 45–55 technicians daily.
• Collaborate closely with field staff by phone and email to provide support and ensure success.
• Perform daily data entry and maintain spreadsheets/databases to track technician metrics.

Skills

Dispatching/Scheduling

Customer Service

MS Office Skills

Outlook

Education

High school diploma or equivalent

Job description

Schedule Coordinator/ Dispatcher - GPS Field Tech Service Scheduler (Dalworthington Gardens) job at Metro Mobile Electronics, LLC. Dalworthington Gardens, TX.

MME - We Are a Family-Led Company - Field Service Schedule Coordinator – Job Description As part of a team, working to schedule on-site field visits for new installations and service work for 45-55 field technicians on a daily and ongoing basis. Work closely with field staff team via phone/email to provide support and ensure success. Daily data entry and upkeep of spreadsheets/databases to track field technician metrics.

Qualifications:

At least one year of experience with dispatching or scheduling is strongly preferred. Experience in customer service is strongly preferred. Some knowledge of GPS services helpful but not required. Mastery of basic Windows computing is mandatory. Proficiency in Microsoft Office products, particularly Outlook, is mandatory. Strong typing skills strongly recommended. Strong communication skills, both written and via phone are mandatory. Ability to be flexible within specific guidelines is important. Follow through and attention to detail are important. Ability to multi-task is important. Punctuality and attendance are critical!

We offer:

Casual and comfortable working environment, include flex schedule. Competitive wages and benefits including medical, dental, vision, life, 401K, and holiday/vacation pay. Job Type: Full-time

Required education:

* High school or equivalent

Required experience:

• MS Office Skills
• Dispatching/Scheduling
• Customer Service