Schedule Associate | ENT Clinic

Nebraska Medicine; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount (35%)

Career advancement opportunities with/

Job summary

Nebraska Medicine in Omaha, NE is seeking a Scheduling Associate for the Lauritzen Outpatient Center. The role focuses on scheduling, rescheduling, and coordinating referrals to support patient care in a fast-paced clinical setting.

Ideal candidates will have strong analytical and communication skills, experience in medical scheduling, and a commitment to exceptional patient service. This full-time role offers educational support and a team-first environment.

Qualifications

• Scheduling experience or education in medical scheduling or related capacity is required.
• Demonstrated analytical, prioritizing and organizational skills are required.
• Excellent communication and customer service to physicians, patients and other internal/external customers are required.

Responsibilities

• Complete complex scheduling of multiple appointments for a patient’s appointment and/or services on campus.
• Coordinate scheduling of services and/or diagnostic procedures to support health care providers and patient care.
• Facilitate internal and external referrals to ensure patient attendance and consult notes as appropriate.
• Provide clerical support relating to scheduling and coordination of services and surgical procedures.

Skills

Analytical skills

Prioritizing

Organizational skills

Self-directed

Proactive

Customer service

Communication

Team-oriented

Education

High school education or equivalent

Post-secondary education in business scheduling or medical administration

Tools

Microsoft Word

Excel

Epic electronic health records

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Scheduling Associate - Ear, Nose and Throat ClinicLauritzen Outpatient CenterOmaha, NEPosition Highlights: Scheduling AssociateNebraska Medicine is now taking applications for a talented individual to join us as a Scheduling Associate at Lauritzen Outpatient Center in Omaha, NE. This individual will be responsible for scheduling patients, rescheduling appointments, and working the referral cues.If you have questions about applying for this Scheduling Associate role you can contact the recruiter, Breanna Hutchinson at [e-mail] .Shift Details:Monday-Friday, 8am-4:30pmNo weekends, no holidays***Mandatory training the first 2-3 weeks, Monday-Friday 7:00am-3:30pm.Benefits EligibleOpportunity to work remote up to 2 days per week after 6 months of employmentWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network: Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support: Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!Job Description: Scheduling AssociateComplete complex scheduling of multiple appointments for one patient's appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Assists patients, staff and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.Required Qualifications: Scheduling Associate• High school education or equivalent required.• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.• Demonstrated analytical, prioritizing and organizational skills required.• Ability to work in a proactive self-directed manner required.• Ability to function in a manner that promotes efficiency and confidence required.• Demonstrated flexibility and dedication to team environment required.• Effective communication skills required.• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.Preferred Qualifications: Scheduling Associate• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.• Clinical background in assigned area preferred.• College coursework in business preferred.• Medical Assistant or Nursing Assistant preferred.• Knowledge of medical terminology preferred.• Experience with Microsoft Word and Excel preferred.• Experience with electronic health records, Epic preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.