Senior Associate Patient Coordinator

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% Clarkson College discount

Career advancement opportunities with/

Job summary

Nebraska Medicine is seeking a Sr Associate Patient Coordinator for the Truhlsen Eye Institute. The role involves handling medical records, coordinating referrals, and scheduling appointments with a patient-centered approach. You will support a collaborative care team in a fast-paced clinic setting.

The position is full-time (36 hours/week), first shift, with no weekends or holidays, offering educational benefits and opportunities within a leading regional health network.

Qualifications

• Minimum one year in healthcare customer service.
• Strong verbal and written communication skills.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.

Responsibilities

• Obtain and handle medical records by communicating with patients and providers.
• Coordinate patient referrals to clinical programs and services with the care team.
• Register and schedule patients in a customer-service oriented, efficient manner.
• Complete complex scheduling of multiple appointments/services.
• Provide clerical support for scheduling, coordination of services, and procedures.

Skills

Healthcare CS

Verbal/Written Skills

Team Collaboration

Medical Terminology

Education

High school diploma or equivalent

Post-secondary in business/medical field

Tools

Microsoft Office

EPIC EHR

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Sr Associate Patient Coordinator - Truhlsen Eye InstituteProperly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.Shift Details:Full-time, Benefits Eligible36 hours per week / 0.9 FTEFirst ShiftNo weekends or holidaysWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network: Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support: Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.Be part of something extraordinary at Nebraska Medicine!Required Qualifications:Minimum of one year of experience in a healthcare customer service environment required.High school diploma or equivalent required.Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.Demonstrated verbal and written customer relations skills required.Ability to work collaboratively and cooperatively with an interdisciplinary team required.Knowledge of medical terminology required.Demonstrated analytical, prioritizing and organizational skills required.Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.Preferred QualificationsExperience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.Clinical background in assigned area preferred.Associates degree in business, healthcare or related field preferred.Medical Assistant or Nursing Assistant preferred.Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.