Senior Associate Patient Coordinator

Nebraska Medicine; United States; Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Clarkson College discount

Career advancement opportunities

Résumé du poste

Nebraska Medicine is seeking a Sr Associate Patient Coordinator for the Truhlsen Eye Institute to professionally obtain and manage medical records and coordinate referrals to clinical programs. You will schedule multiple appointments, register patients, and provide clerical support in a fast-paced, patient-centered environment.

The role is full-time with first shift hours (36 hours per week), no weekends or holidays, and offers benefits and educational support including tuition assistance up to

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• Minimum of one year post-secondary education with coursework in business, medical assisting, nursing assisting or related field.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Ability to provide high level of customer service to physicians, patients and others.

Responsabilités

• Obtain and handle medical records by coordinating with patients and offices to create accurate patient charts.
• Coordinate patient referrals to clinical programs and services.
• Register and schedule patients in a customer service oriented manner.
• Complete complex scheduling of multiple appointments and services.
• Provide clerical support related to scheduling and coordination of services and procedures.
• Provide administrative support to clinic, surgical and procedural teams.

Connaissances

Healthcare customer service

Verbal and written communication

Team collaboration

Medical terminology

Analytical skills

Prioritization and organization

Formation

High school diploma

Medical assistant program

Nursing assistant program

Description du poste

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America) Sr Associate Patient Coordinator - Truhlsen Eye Institute Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.

Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.

Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.

Complete complex scheduling of multiple appointments and/or services.

Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.

Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Shift Details: Full-time, Benefits Eligible 36 hours per week / 0.9 FTE First Shift No weekends or holidays

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network:

Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect:

We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support:

Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Required Qualifications:

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications:

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families.

Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.