Head of Operations and Client Experience

Jet Financial Group; Scottsdale (AZ); Presencial; USD 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Performance bonuses

Resumo da oferta

Advanced Agent Marketing seeks a Head of Operations and Client Experience to own the operational engine, overseeing fulfillment, client experience, and systems while partnering with leadership to scale efficiently.

This high-ownership role requires 5+ years of operations leadership, experience in high-growth companies, and a proven ability to build scalable processes, manage remote teams, and drive performance bonuses.

Qualificações

• 5+ years of operations leadership experience.
• Experience in a high-growth company ($5M–$20M+).
• Strong systems-thinking mindset for scalable processes.
• Proven ability to manage people, projects, and priorities.

Responsabilidades

• Own the operational engine of the business.
• Oversee fulfillment and customer support.
• Enhance client experience and revenue protection.
• Build scalable systems and processes.
• Lead remote teams and cross-functional initiatives.

Conhecimentos

Operations leadership

Systems thinking

People management

Project management

Conflict resolution

CRM experience

Automation platforms

Remote teams

Ferramentas

PM tools

Descrição da oferta de emprego

Head of Operations and Client Experience

Full-Time Remote $90k–$140k/year Base + Performance Bonuses

About the Role

Own the operational engine of the business. Oversee fulfillment, customer support, client experience, revenue protection, systems, automation, and process improvement while working directly with leadership to ensure the company continues to scale efficiently. This is a high-ownership position — you will identify problems, create solutions, build systems, and lead teams without waiting for a playbook.

Requirements

5+ years of operations leadership experience

Experience operating within a high-growth company ($5M–$20M+ preferred)

Strong systems-thinking mindset with the ability to build scalable processes

Proven ability to manage people, projects, and priorities simultaneously

Comfortable handling difficult client conversations and conflict resolution

Experience with CRMs, automation platforms, project management tools, and remote teams

Important — Read Before Applying

As part of your application, please include a brief case study (1-2 paragraphs or a Loom video) describing a time you identified a broken process, built a system to fix it, and the measurable outcome it produced.

Compensation

$90k–$140k/year Base + Performance Bonuses