Scaled Partnerships Operations Lead

Snap; New York (NY); On-site; USD 100,000 - 176,000; Full time

Benefits offered by this job

Paid parental leave

Comprehensive medical coverage

Mental health support programs

RSUs/equity eligibility

Competitive compensation packages

Job summary

Snap Inc. seeks a Partnerships Operations Specialist to join the Partnerships Operations team. You will own defined workflows, coordinate cross‑functional programs, and drive scalable processes across creator programs, budgets, events, and communications.

The role requires strong organizational skills, detail‑orientation, and the ability to manage multiple workstreams in a fast, collaborative environment. Office‑based in NYC with a preference for frequent in‑person collaboration.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field.
• Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail.
• Experience coordinating with multiple internal stakeholders and following work through to completion.
• Strong written and verbal English communication skills.
• Experience supporting creators, content or media partners, or partner-facing programs.
• Experience with scaled support or education operations, including issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications.
• Experience with budget operations, vendor coordination, payments, procurement, or event execution.
• Experience improving recurring workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms is a plus.

Responsibilities

• Support technical and operational programs for creators and content partners, coordinating issue escalations, surfacing user feedback, and partnering with Product, Engineering, and other teams to drive resolution and improvements.
• Manage execution for programs, pilots, and new initiatives, coordinating timelines, participation, deliverables, payments, and cross‑functional dependencies.
• Maintain the processes, documentation, and resources that enable consistent, high‑quality support at scale.
• Identify recurring issues and operational gaps, translating them into opportunities to improve workflows, tools, and the overall partner experience.
• Support onboarding and education through lifecycle communications, product and program updates, newsletters, and educational resources.
• Partner cross‑functionally to translate product, program, and policy changes into clear, actionable guidance for external partners and internal teams.

Skills

Project coordination

Organizational skills

Attention to detail

Written & verbal communication

CRM systems

Excel/spreadsheet proficiency

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

Snap Inc. seeks a Partnerships Operations Specialist to join the Partnerships Operations team. You will own defined workflows, coordinate cross‑functional programs, and drive scalable processes across creator programs, budgets, events, and communications.

The role requires strong organizational skills, detail‑orientation, and the ability to manage multiple workstreams in a fast, collaborative environment. Office‑based in NYC with a preference for frequent in‑person collaboration.