Scale Operator: Fast-Paced Logistics & Customer Service

Gerdau; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical and prescription coverage

Pension/RSP Plan

Basic Life and Accidental Life Ins.

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Growth opportunities

Job summary

Gerdau seeks a Scale Operator to monitor and control incoming and outgoing loads at our Kentucky facility. You will weigh vehicles, process documents, and maintain accurate records while delivering strong customer service in a fast-paced industrial environment.

Qualifications include a high school diploma or GED, proficiency with Microsoft Office, and excellent data entry and communication skills. This on-site role offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required; post-secondary education is considered an asset.
• Proficiency with Microsoft Office applications.
• Strong data entry and administrative skills with a high level of accuracy.
• Excellent customer service and communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Cash handling and reconciliation experience is an asset.
• Ability to work collaboratively with customers, drivers, carriers, dispatch, operations, and management.
• Strong problem-solving skills and attention to detail.
• Knowledge of materials handling, logistics, or industrial operations is an asset.

Responsibilities

• Greet customers and direct incoming loads to appropriate areas.
• Accurately weigh inbound and outbound vehicles using scale systems.
• Process and maintain scale tickets, bills of lading, POs, packing slips, and related docs.
• Record supplier information, vehicle IDs, material grades, weights, contract numbers, and load destinations.
• Apply load deductions, pricing adjustments, and contract updates as directed.
• Process customer payments, adjustments, and issue cash payments when required.
• Prepare and submit cheques with supporting documentation.
• Maintain daily records of purchase and sales transactions.
• Perform daily cash reconciliation and balance transactions.
• Answer and direct incoming telephone calls.
• Maintain radio communication with yard personnel and respond to operations and emergencies.
• Ensure compliance with site safety procedures and PPE requirements.
• Monitor and operate the main yard arm and gate access.
• Organize, file, fax, and maintain all paperwork per procedures.
• Maintain a clean, organized work area following 5S standards.
• Provide professional service while managing challenging customer situations.

Skills

Customer service

Data entry

Communication skills

Multitasking

Cash handling

Problem solving

Team collaboration

Attention to detail

Education

High School Diploma or GED

Post-secondary education asset

Tools

Microsoft Office

Job description

Gerdau seeks a Scale Operator to monitor and control incoming and outgoing loads at our Kentucky facility. You will weigh vehicles, process documents, and maintain accurate records while delivering strong customer service in a fast-paced industrial environment.

Qualifications include a high school diploma or GED, proficiency with Microsoft Office, and excellent data entry and communication skills. This on-site role offers competitive pay and comprehensive benefits.