Scale Operator

Gerdau North America; Scotts Hill (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental benefits

Vision care

Pension/RSP Plan

Life Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Growth opportunities

Job summary

Gerdau North America is seeking a detail-oriented Scale Operator to monitor and control vehicles, shipments, and containers using scale systems. You will document transactions and provide excellent customer service in a fast-paced manufacturing environment.

The role requires accurate data entry, weights verification, and coordination with drivers and management. A high school diploma or GED is required, and familiarity with Microsoft Office is preferred.

Qualifications

• Requires a High School Diploma or GED; college/tech training is a plus.
• Proficiency with Microsoft Office applications and basic data-entry skills.
• Excellent customer service and communication abilities are essential.
• Ability to multitask in a fast-paced environment and coordinate with drivers, carriers, and operations.

Responsibilities

• Greet customers professionally and direct loads appropriately.
• Accurately weigh inbound/outbound vehicles using scale systems.
• Process and maintain scale tickets, bills of lading, and related paperwork.
• Record supplier information, contract numbers, and load destinations.
• Maintain daily records of transactions and perform daily cash reconciliation.
• Answer incoming calls and maintain safe site procedures.

Skills

Excellent customer service

Strong data entry

Communication skills

Multitasking

Team collaboration

Cash handling

Education

High School Diploma or GED

Post-secondary education asset

Tools

Microsoft Office

Job description

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

Scale Operator

Job Type:

Full-Time

Job Summary

We are seeking a detail-oriented and customer-focused Scale Operator to join our team. In this role, you will be responsible for monitoring and controlling incoming and outgoing vehicles, shipments, and containers through the use of scale and software systems. The successful candidate will ensure all transactions are accurately documented and processed while providing excellent customer service in a fast-paced industrial environment.

Key Responsibilities

• Greet customers in a professional and friendly manner and direct incoming loads to the appropriate areas of the facility.
• Accurately weigh inbound and outbound vehicles, carriers, and company trucks using scale systems.
• Process and maintain scale tickets, bills of lading, purchase orders, packing slips, and other related documentation.
• Record supplier information, vehicle identification, material grades, weights, contract numbers, and load destinations.
• Apply load deductions, pricing adjustments, and contract updates as directed.
• Process customer payments, payment adjustments, and issue cash payments when required.
• Prepare, issue, and submit cheques with supporting documentation for authorization.
• Maintain daily records of purchase and sales transactions.
• Perform daily cash reconciliation and balance transactions accurately.
• Answer and direct incoming telephone calls.
• Maintain radio communication with yard personnel and respond appropriately to operational and emergency situations.
• Ensure all customers and visitors comply with site safety procedures and PPE requirements.
• Monitor and operate the main yard arm and gate access as required.
• Organize, file, fax, and maintain all paperwork and records in accordance with company procedures.
• Maintain a clean, organized work area and follow 5S workplace standards.
• Provide professional service while effectively managing challenging customer situations.

Qualifications & Skills

• High School Diploma or GED required; post-secondary education is considered an asset.
• Proficiency with Microsoft Office applications.
• Strong data entry and administrative skills with a high level of accuracy.
• Excellent customer service and communication skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Cash handling and reconciliation experience is an asset.
• Ability to work collaboratively with customers, drivers, carriers, dispatch, operations, and management.
• Strong problem-solving skills and attention to detail.
• Knowledge of materials handling, logistics, or industrial operations is an asset.

What We Offer

• Competitive compensation
• Medical and prescription coverage
• Dental benefits
• Vision care
• Pension/RSP Plan
• Basic Life and Accidental Life Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Supportive team environment and growth opportunities

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or [e-mail]