SCADA Support Specialist

City of New York; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

City of New York seeks a SCADA Support Specialist for its Bureau of Wastewater Treatment to manage and support SCADA systems across facilities. The role focuses on SCADA configuration, troubleshooting, and ongoing maintenance of OT environments, with duties including collaboration with IT and field teams to ensure reliable telemetry and control.

The candidate will maintain security standards, document processes, and travel as required to support multiple facilities within the five boroughs.

Qualifications

• Bachelor's degree in computer science, engineering or related field plus four years of related IT automation/monitoring experience; or
• Eight years of related experience; or
• Equivalent combination of education and experience.

Responsibilities

• Provide technical support for SCADA systems, troubleshooting and resolution.
• Design, implement, and maintain SCADA systems components and software/hardware.
• Configure and test SCADA software/hardware to ensure proper operation.
• Collaborate with cross-functional teams to resolve SCADA issues.
• Maintain day-to-day OT network, data backup, security, and telemetry systems.

Skills

SCADA Systems

Troubleshooting

Cybersecurity

Education

Bachelor's degree in CS/Engineering

8+ years IT automation/monitoring experience

Equivalent qualifications

Job description

• Salary Band: $125,000 to $150,000
• Compensation: USD 75,000 - USD 140,000

Job Description

*** The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list. ***

About DEP:

The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S.

About BWT:

The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, and Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making.

Under the supervision of the Section Chief of SCADA Support, the selected candidate will serve as a SCADA Support Specialist for the specified BWT wastewater Treatment facilities. The SCADA Support specialist will be the subject matter expert (SME) on the facilities' SCADA system and associated components such as network, security, backup, and data management.

Key Responsibilities will include but not limited to:

• Provide technical support for SCADA systems, including troubleshooting and problem resolution.
• Assist with the design, implementation, and maintenance of SCADA systems.
• Configure and test SCADA software and hardware to ensure proper functioning.
• Collaborate with cross-functional teams to identify and resolve issues with SCADA systems.
• Oversee and provide day-to-day maintenance and support of all components related to the facilities’ OT environment.
• Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.
• Work with third party vendors/contractors to ensure proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
• Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
• Coordinate with operating and maintenance personnel to provide for proper calibration, repair and maintenance of sensors, instruments, and telemetry equipment.
• Maintain the facility's network devices, data backup, anti-virus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
• Maintain documentation of SCADA systems and processes.
• Apply and maintain local security and cyber-security protocols and standards establish by the I.T. management group.
• Travel to and support SCADA systems at other facilities as required.

IT AUTOMATION AND MONITORING E - 95712

Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.