SCADA Support Specialist

NYC Department of Environmental Protection (NYC DEP); New York (NY); On-site; USD 75,000 - 140,000; Full time

Job summary

The NYC Department of Environmental Protection (DEP) seeks an IT automation engineer to support SCADA systems and oversee OT environments across DEP facilities. You will design, implement, and maintain SCADA components, perform troubleshooting, and coordinate with field technicians and IT teams to ensure reliability.

The role emphasizes security, thorough documentation, and hands-on configuration of RTUs, PLCs, HMIs, sensors, and telemetry gear, with occasional facility travel as required.

Qualifications

• Baccalaureate degree in computer science or engineering with four years of related IT automation experience, or eight years without a degree.
• Experience with PLCs and SCADA hardware/software.
• Knowledge of security standards and documentation practices.

Responsibilities

• Provide technical support for SCADA systems, including troubleshooting and problem resolution.
• Assist with the design, implementation, and maintenance of SCADA systems.
• Configure and test SCADA software and hardware to ensure proper functioning.
• Collaborate with cross-functional teams to identify and resolve issues with SCADA systems.
• Oversee and provide day-to-day maintenance and support of all components related to the facilities’ OT environment.
• Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including RTUs, PLCs, HMIs, data communications equipment and services, computer hardware, and other telemetry devices.
• Work with third party vendors/contractors to ensure proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with SCADA.

Skills

PLCs & automation

Allen-Bradley equipment

Troubleshooting

Communication

Teamwork

Education

Bachelor's degree in computer science or engineering

Eight years of related experience in IT automation

Tools

Rockwell Studio 5000

SCADA software

Job description

The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list.

About DEP

The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S.

About BWT

The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, and Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making.

Key Responsibilities Will Include But Not Limited To

• Provide technical support for SCADA systems, including troubleshooting and problem resolution.
• Assist with the design, implementation, and maintenance of SCADA systems.
• Configure and test SCADA software and hardware to ensure proper functioning.
• Collaborate with cross-functional teams to identify and resolve issues with SCADA systems.
• Oversee and provide day-to-day maintenance and support of all components related to the facilities’ OT environment.
• Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.

• Work with third party vendors/contractors to ensure proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
• Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
• Coordinate with operating and maintenance personnel to provide for proper calibration, repair and maintenance of sensors, instruments, and telemetry equipment.
• Maintain the facility’s network devices, data backup, anti-virus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
• Maintain documentation of SCADA systems and processes.
• Apply and maintain local security and cyber-security protocols and standards establish by the I.T. management group.
• Travel to and support SCADA systems at other facilities as required.

IT AUTOMATION AND MONITORING E - 95712

Minimum Qualifications

• A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
• Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Strong understanding of PLCs and automation systems - Excellent problem-solving and communication skills - Ability to work independently and as part of a team - Experience with Allen Bradley Equipment / Rockwell Automation is a plus (ControlLogix, CompactLogix, Rockwell Studio 5000) Additional Requirements Driver License Requirement: A valid New York State driver’s license is required and must be maintained for the duration of your employment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $75,000.00 – $140,000.00