Senior Technical Support Specialist – Energy EMS (3)

JSG (Johnson Service Group, Inc.); Birmingham (AL); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) plan

Weekly pay

Descripción de la vacante

Johnson Service Group (JSG) is seeking an experienced Technical Support Specialist 3 in Birmingham, AL. The role is part of a contracted 24x7x365 staff providing frontline diagnostics and support for EMS/SCADA systems.

Responsibilities include incident handling, ticketing, and remote troubleshooting, with a focus on customer service and regulatory compliance. The candidate should have 5–10 years of IT helpdesk experience and a CS/IT degree or equivalent experience.

Formación

• 5–10 years’ experience in IT helpdesk or equivalent.
• Preference for prior helpdesk experience in an IT environment.
• Formal education in Computer Science or related IT field or equivalent experience.

Responsabilidades

• Day-to-day monitoring of critical systems and health of EMS/SCADA environments.
• Front-line problem resolution and coordination of repairs with EMS personnel.
• Notify customers of system outages and events affecting critical systems.
• Document cases thoroughly and track to resolution with EMS personnel.
• Adhere to all access, security, and regulatory requirements.
• Support business continuity and disaster recovery systems.

Conocimientos

Customer service

Effective communication

Multitasking

Problem solving

Shift work

Team collaboration

Technical troubleshooting

Educación

Bachelor's degree in Computer Science or related IT field

Herramientas

Ticketing system

Descripción del empleo

Johnson Service Group (JSG) is seeking an experienced Technical Support Specialist 3 in Birmingham, AL. The role is part of a contracted 24x7x365 staff providing frontline diagnostics and support for EMS/SCADA systems.

Responsibilities include incident handling, ticketing, and remote troubleshooting, with a focus on customer service and regulatory compliance. The candidate should have 5–10 years of IT helpdesk experience and a CS/IT degree or equivalent experience.