EMS & SCADA Technical Support Specialist (24x7)

The E Group; Birmingham (AL); On-site; USD 34,000 - 55,000; Full time

Job summary

The E Group is seeking a Technical Support Specialist for Energy Management Systems in Birmingham, AL. You will join a 24x7x365 frontline support team providing diagnostics for computer systems and applications, and serve as the main liaison among customers, support staff and management.

The role requires a CS-related education or equivalent experience, strong communication, and the ability to meet CIP and SOX requirements.

Qualifications

• Formal education in Computer Science or related IT field or equivalent experience.
• Excellent interpersonal and written communication skills.
• Ability to meet CIP, Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Working knowledge of Windows based operating systems preferred.
• Working knowledge of AIX or other UNIX based operating systems preferred.
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers.
• Ability to work nights, weekends, and holidays as a part of rotating shift.
• Critical thinking/Problem solving abilities.

Responsibilities

• Day to day monitoring of the primary SCADA and ancillary systems for health and availability.
• Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel.
• Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Supervisor on continual process improvement and customer feedback.
• Thoroughly track and document cases to completion with the help of EMS Department personnel.
• Adhere to all Electronic and Physical access policies.
• Day to day monitoring and support of Business Continuity and Disaster Recovery systems.

Skills

Interpersonal skills

Customer service

CIP compliance

SOX compliance

Task prioritization

Windows OS

AIX/UNIX

Networking basics

Relationship building

Shift work

Critical thinking

Education

Formal education in Computer Science or related IT field

Job description

The E Group is seeking a Technical Support Specialist for Energy Management Systems in Birmingham, AL. You will join a 24x7x365 frontline support team providing diagnostics for computer systems and applications, and serve as the main liaison among customers, support staff and management.

The role requires a CS-related education or equivalent experience, strong communication, and the ability to meet CIP and SOX requirements.