Satellite Internet Sales & Support Specialist

Ibex Limited; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Dental insurance

Health insurance

PTO

Vision insurance

Referral program

On-the-job training

Job summary

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to join a fast-paced, customer-first team. You will handle inbound interactions, promote satellite internet services, educate customers on plans, and close sales while delivering a superior experience.

The role requires clear communication, the ability to explain technical details in simple terms, and a flexible schedule. Paid training and growth opportunities come with a supportive, energetic workplace.

Qualifications

• High school diploma or equivalent required.
• Experience in sales or customer service preferred but training is provided.
• Ability to explain technical information to everyday customers.

Responsibilities

• Handle inbound interactions to provide customer support while promoting satellite internet.
• Assist with activating equipment, password resets, service plan management and information inquiries.
• Process service orders and negotiate when needed.
• Create a positive customer experience through empathy, patience, and understanding.
• Explain product benefits, including speed, reliability, installation details, and availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately update customer information and document interactions; collaborate with leaders to improve product knowledge.

Skills

Customer service

Active listening

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Communication tools

Job description

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to join a fast-paced, customer-first team. You will handle inbound interactions, promote satellite internet services, educate customers on plans, and close sales while delivering a superior experience.

The role requires clear communication, the ability to explain technical details in simple terms, and a flexible schedule. Paid training and growth opportunities come with a supportive, energetic workplace.