Overnight Sales Representative - Onsite

Ibex Limited; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Dental insurance

Health insurance

PTO

Vision insurance

Referral program

On-the-job training

Job summary

Ibex Pittsburgh is hiring a Customer Support & Sales Representative to join a fast-paced, customer-first team. You will handle inbound interactions, promote satellite internet services, educate customers on plans, and close sales while delivering a superior experience.

The role requires clear communication, the ability to explain technical details in simple terms, and a flexible schedule. Paid training and growth opportunities come with a supportive, energetic workplace.

Qualifications

• High school diploma or equivalent required.
• Experience in sales or customer service preferred but training is provided.
• Ability to explain technical information to everyday customers.

Responsibilities

• Handle inbound interactions to provide customer support while promoting satellite internet.
• Assist with activating equipment, password resets, service plan management and information inquiries.
• Process service orders and negotiate when needed.
• Create a positive customer experience through empathy, patience, and understanding.
• Explain product benefits, including speed, reliability, installation details, and availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately update customer information and document interactions; collaborate with leaders to improve product knowledge.

Skills

Customer service

Active listening

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Communication tools

Job description

Overview

Jumpstart Your Career with Ibex Pittsburgh!

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role: Customer Support & Sales Representative

About the Program

In partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.

Position Summary

As a Customer Support /Sales Representative, you'll be on the front lines helping customers combining top-tier customer service while engaging prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.

We’re seeking energetic and customer focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Responsibilities

Key Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet
• Provide support with activating equipment, password resets, service plan management and general information inquires.
• Complete service order request and negotiate when needed.
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Collaborate with leaders and trainers to continuously improve product knowledge

Qualifications

Requirements

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent required.

What ibex Offers

• Paid training on customer support and satellite internet technology.
• Growth and advancement opportunities within a global BPO leader.
• Benefits (medical, dental, vision, PTO).
• A supportive and energetic team culture.

Job Type:

• Full-time

Shift availability:

• Friday through Tuesday

Benefits:

• Dental insurance
• Health insurance
• Perk Spot
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

Location: 500 Penn Center Blvd, Monroeville, PA 15235

• In person