SATCOM Operations Technician — Remote Tier 1-2 Support

SES Space & Defense; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

401(k) retirement plan

Job summary

SES Space & Defense seeks a hands-on Satellite Operations Center Technician to support Tier 1 and Tier 2 operations for a global satellite network. You will monitor performance, troubleshoot iDirect and TDMA/IP systems, and assist with deployments and reports from MacDill AFB.

The role requires flexibility for shift work, weekends, and holidays. You will work with TCP/IP networking, RF/SATCOM concepts, and Remedy ticketing to resolve issues, maintain system uptime, and support continuous

Qualifications

• High School Diploma or GED, Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

Responsibilities

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Skills

SATCOM

Network operations

TCP/IP

iDirect hub

Troubleshooting

Remedy ticketing

Linux/Unix

Communication skills

IP Routing

Security clearance

Education

High School Diploma or GED

Associates degree or higher preferred

Tools

Remedy

SolarWinds

iDirect Hub

iMonitor

iBuilder

Job description

SES Space & Defense seeks a hands-on Satellite Operations Center Technician to support Tier 1 and Tier 2 operations for a global satellite network. You will monitor performance, troubleshoot iDirect and TDMA/IP systems, and assist with deployments and reports from MacDill AFB.

The role requires flexibility for shift work, weekends, and holidays. You will work with TCP/IP networking, RF/SATCOM concepts, and Remedy ticketing to resolve issues, maintain system uptime, and support continuous