Satellite Operations Center Technician

SES Space & DEFENSE; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

SES Space & Defense seeks a Satellite Operations Center Technician to provide Tier 1 and Tier 2 satellite and network operations support. The role includes monitoring, control and configuration of a global satellite network, including forward deployed earth terminals and embedded network equipment, at the MacDill AFB onsite.

You will work in shifts, including some weekends and holidays, troubleshoot via iDirect software, and assist in network design and capacity planning.

Qualifications

• 5+ years of SATCOM experience or equivalent education/training
• Experience managing and supporting iDirect Hub solutions, TCP/IP and general networking concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret clearance with SCI eligibility
• Strong verbal, written and interpersonal communication skills
• Ability to work independently and in a team
• Strong analytic and problem-solving skills

Responsibilities

• Continuously monitor network and satellite space segment performance to provide Tier 1 and Tier 2 support
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance in real time and report conditions to the Team Lead
• Prepare reports on network utilization, performance and activity
• Open and track trouble tickets via Remedy
• Analyze and resolve end-user hardware and software problems and provide training
• Monitor and test satellite network performance and provide performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using tools (iMonitor, iBuilder, Solarwinds)
• Manage service restoration activities and track trouble tickets
• Provide status reports to customers and management
• Provide testing and implementation support for new software releases for deployed equipment

Skills

SATCOM experience

TCP/IP

Networking concepts

End-user support

Troubleshooting

Analytical skills

Written and verbal communication

Teamwork

Independent work

Education

High School Diploma or GED

Associate degree or higher preferred

Network operations center experience

Tools

iDirect Hub

Remedy

iDirect TDMA

iMonitor

iBuilder

SolarWinds

Microsoft Office

Security+

Job description

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SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage.The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

Satellite Operations Technician

Onsite from MacDill AFB

Summary

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

Primary & Essential Accountabilities

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Qualification Requirements

• High School Diploma or GED, Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills

DesirableQualifications

• IP Routing
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #LI-Onsite #LI-DR1

An Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or protected veteran status and will not be discriminated against on the basis of disability.