Technician, PMO SATOPS

SES Space & Defense; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

401(k) retirement plan

Job summary

SES Space & Defense seeks a hands-on Satellite Operations Center Technician to support Tier 1 and Tier 2 operations for a global satellite network. You will monitor performance, troubleshoot iDirect and TDMA/IP systems, and assist with deployments and reports from MacDill AFB.

The role requires flexibility for shift work, weekends, and holidays. You will work with TCP/IP networking, RF/SATCOM concepts, and Remedy ticketing to resolve issues, maintain system uptime, and support continuous

Qualifications

• High School Diploma or GED, Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

Responsibilities

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Skills

SATCOM

Network operations

TCP/IP

iDirect hub

Troubleshooting

Remedy ticketing

Linux/Unix

Communication skills

IP Routing

Security clearance

Education

High School Diploma or GED

Associates degree or higher preferred

Tools

Remedy

SolarWinds

iDirect Hub

iMonitor

iBuilder

Job description

Who We Are:

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical.

At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

#LI-Remote

Technician, PMO

Tier 1

What You’ll Do / Impact You’ll Own:

Onsite from MacDill AFB

The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support to some of our most critical customers and programs. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.

• Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
• Monitor and test satellite network performance and provide satellite network performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment

Who You Are / Impact You’ll Own:

You are a hands-on SATCOM and network operations professional with experience supporting real-time, mission-critical communications environments. You are comfortable working across Tier 1 and Tier 2 responsibilities, monitoring global satellite networks, troubleshooting VSAT and iDirect systems, and restoring service quickly and effectively. You bring a solid foundation in TCP/IP networking and RF/SATCOM concepts, along with the ability to diagnose issues, manage tickets, and communicate clearly with both customers and internal teams. You are detail-oriented and dependable, able to operate independently in a 24/7 environment while maintaining high standards of performance and documentation. Ultimately, you play a key role in ensuring reliable, high-quality satellite communications by keeping networks operational, resolving issues efficiently, and supporting continuous improvement across the system.

• High School Diploma or GED, Associates degree or higher preferred
• At least 5 years of SATCOM experience or equivalent combination of education/training and experience
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret (TS) clearance with SCI eligibility determination
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP or CCDP)

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications.

Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense's benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.