Onsite Satellite Operations Center Tech - MacDill AFB

SES Space & DEFENSE; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

SES Space & Defense seeks a Satellite Operations Center Technician to provide Tier 1 and Tier 2 satellite and network operations support. The role includes monitoring, control and configuration of a global satellite network, including forward deployed earth terminals and embedded network equipment, at the MacDill AFB onsite.

You will work in shifts, including some weekends and holidays, troubleshoot via iDirect software, and assist in network design and capacity planning.

Qualifications

• 5+ years of SATCOM experience or equivalent education/training
• Experience managing and supporting iDirect Hub solutions, TCP/IP and general networking concepts
• One year education or directly related experience in network operations center support duties
• Security+ certification within 90 days of hire
• Top Secret clearance with SCI eligibility
• Strong verbal, written and interpersonal communication skills
• Ability to work independently and in a team
• Strong analytic and problem-solving skills

Responsibilities

• Continuously monitor network and satellite space segment performance to provide Tier 1 and Tier 2 support
• Remotely troubleshoot VSAT systems via iDirect software
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance in real time and report conditions to the Team Lead
• Prepare reports on network utilization, performance and activity
• Open and track trouble tickets via Remedy
• Analyze and resolve end-user hardware and software problems and provide training
• Monitor and test satellite network performance and provide performance statistics and reports
• Assist in network design and capacity planning
• Isolate and correct network faults using tools (iMonitor, iBuilder, Solarwinds)
• Manage service restoration activities and track trouble tickets
• Provide status reports to customers and management
• Provide testing and implementation support for new software releases for deployed equipment

Skills

SATCOM experience

TCP/IP

Networking concepts

End-user support

Troubleshooting

Analytical skills

Written and verbal communication

Teamwork

Independent work

Education

High School Diploma or GED

Associate degree or higher preferred

Network operations center experience

Tools

iDirect Hub

Remedy

iDirect TDMA

iMonitor

iBuilder

SolarWinds

Microsoft Office

Security+

Job description

SES Space & Defense seeks a Satellite Operations Center Technician to provide Tier 1 and Tier 2 satellite and network operations support. The role includes monitoring, control and configuration of a global satellite network, including forward deployed earth terminals and embedded network equipment, at the MacDill AFB onsite.

You will work in shifts, including some weekends and holidays, troubleshoot via iDirect software, and assist in network design and capacity planning.