Satcom NOC Technician — Tier 1-2 & PMO

DRS Global; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Paid vacation and sick leave

Disability coverage

Job summary

SES Space & Defense seeks a Satellite Operations Center Technician to provide Tier 1 and Tier 2 support for a global satellite network. You will monitor, control, and configure earth terminals and TDMA/IP systems, including iDirect hubs, with duties that include ticketing and reporting.

You will work a 24/7 schedule, including some weekends, at MacDill AFB, applying solid TCP/IP and RF/SATCOM knowledge to ensure high reliability and rapid issue resolution.

Qualifications

• High School Diploma or GED; Associates degree or higher preferred.
• At least 5 years of SATCOM experience or equivalent.
• Experience with iDirect Hub, TCP/IP, and SATCOM/RF concepts.
• One year in network operations center support duties.
• Security+ within 90 days of hire; TS clearance with SCI eligibility.
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently and in a team in a 24/7 environment.
• Proficiency in IP routing, Linux/Unix, and MS Office; ticketing systems.
• Technical certifications (CCNA/CCDA/CCNP/CCDP) are a plus.

Responsibilities

• Provide Tier 1 and Tier 2 satellite and network operations support.
• Monitor and troubleshoot VSAT systems remotely; resolve issues.
• Lead reports on network utilization and performance.
• Open and track trouble tickets via Remedy; assist in restoration.
• Support testing and rollout of new software for deployed equipment.

Skills

SATCOM experience

TCP/IP concepts

Troubleshooting

Strong communication

Education

High School Diploma or GED

Associates degree or higher

Tools

Remedy

iDirect Hub solutions

iMonitor

iBuilder

SolarWinds

Microsoft Office

Job description

SES Space & Defense seeks a Satellite Operations Center Technician to provide Tier 1 and Tier 2 support for a global satellite network. You will monitor, control, and configure earth terminals and TDMA/IP systems, including iDirect hubs, with duties that include ticketing and reporting.

You will work a 24/7 schedule, including some weekends, at MacDill AFB, applying solid TCP/IP and RF/SATCOM knowledge to ensure high reliability and rapid issue resolution.