Satcom Operations Technician — 24/7 Tier 1/2 Network Support

DRS Global; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

SES Space & Defense delivers secure satellite and ground networking solutions for government programs. The Satellite Operations Center Technician provides Tier 1 and Tier 2 support, monitoring global TDMA/IP networks and iDirect hub systems at MacDill AFB, with on-call shift work including weekends or holidays.

You will troubleshoot, report performance metrics, manage Remedy tickets, assist in network design, and coordinate with customers and team leads to ensure mission-critical communications

Qualifications

• High School Diploma or GED required; Associates degree or higher preferred.
• 5 years SATCOM experience or equivalent combination of education/training and experience.
• Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and SATCOM/RF concepts.
• Security+ certification within 90 days of hire; TS clearance with SCI eligibility.

Responsibilities

• Monitor network and satellite space segment performance to provide Tier 1 and 2 support.
• Remotely troubleshoot VSAT systems and iDirect devices.
• Resolve customer issues related to broadband IP over satellite; support complex installs.
• Monitor iDirect TDMA equipment configurations and report anomalies to Team Lead.
• Prepare reports on network utilization and performance; manage Remedy tickets.

Skills

IP Routing

Linux/Unix

Microsoft Office suite

Trouble ticket tracking

Technical certification

Education

High School Diploma or GED

Associates degree or higher preferred

5 years SATCOM experience

Security+ certification within 90 days

Top Secret clearance with SCI eligibility

Tools

iDirect Hub solutions

TCP/IP networking concepts

SATCOM/RF concepts

Job description

SES Space & Defense delivers secure satellite and ground networking solutions for government programs. The Satellite Operations Center Technician provides Tier 1 and Tier 2 support, monitoring global TDMA/IP networks and iDirect hub systems at MacDill AFB, with on-call shift work including weekends or holidays.

You will troubleshoot, report performance metrics, manage Remedy tickets, assist in network design, and coordinate with customers and team leads to ensure mission-critical communications