AISR Satellite Operations Technician II - Onsite

SES Space & Defense; Tampa (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Medical insurance

Dental

Vision

Life insurance

Disability insurance

401(k)

Job summary

SES Space & Defense in Tampa, FL seeks an AISR Satellite Operations Technician Tier 2 to provide tier 2/3 support for a global satellite network, including Ku/Ka Spread Spectrum systems and Arclight hubs. Onsite at MacDill AFB with potential shift work.

Must hold TS clearance with SCI eligibility and a CS-related degree with 5+ years of network systems experience. Expect monitoring, troubleshooting, reporting, and ticketing duties.

Qualifications

• Bachelor’s degree in Computer Science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience
• Competent technical expertise and application domain knowledge
• Active U.S. Government DoD Top Secret level security clearance with SCI eligibility determination
• Experience managing and supporting KuSS Arclight ground hub and air component solutions, TCP/IP and general networking concepts and SATCOM/RF concepts

Responsibilities

• Continuously monitor network and space segment performance to provide customer tier 2 and tier 3 support as required
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor ViaSat Arclight equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets as required to resolve network or terminal issues.
• Provide Quality Control (QC) and oversight of configuration files, Master Station Log (MSL) entries and Remedy trouble ticket entries
• Isolate and correct network faults provided software toolsets
• Troubleshoot network anomalies, satellite outages, and any deployable KuSS terminal satellite related issues
• Proactively monitor the AISR-T networks for impending issues by using an analysis of measured vs. planned performance, detection and analysis of performance trends, and the KuSS terminals performance characteristics
• Manage service restoration activities and track/update trouble ticketing system (Remedy).
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment
• Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing
• Maintain timely and accurate helpdesk records using the ticket management system
• Assist with the detailed project planning efforts on larger projects, and may act as a project manager on smaller efforts
• May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives
• Provide technical input to the development of information technology project planning.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs
• Protect organization's value by preserving the confidentiality of information

Skills

KuSS Arclight

TCP/IP

SATCOM/RF

DoD 8570 IAT-II

Security clearance

Education

Bachelor’s degree in CS or related field

Tools

Remedy

Job description

SES Space & Defense in Tampa, FL seeks an AISR Satellite Operations Technician Tier 2 to provide tier 2/3 support for a global satellite network, including Ku/Ka Spread Spectrum systems and Arclight hubs. Onsite at MacDill AFB with potential shift work.

Must hold TS clearance with SCI eligibility and a CS-related degree with 5+ years of network systems experience. Expect monitoring, troubleshooting, reporting, and ticketing duties.