SAP Utilities Consultant - Energy Retail & CX Transformation

Accenture PLC; Culver City (CA); Hybrid; USD 70,000 - 206,000; Full time

Benefits offered by this job

Impactful Projects with Leading Client

Collaborative Work Culture

Competitive Compensation and Benefits

Job summary

Accenture is seeking a skilled consultant in the US who can lead strategic engagements in the Utilities practice with a focus on digital transformation and customer experience improvements. The role emphasizes partnering with senior executives to drive outcomes and advise on transformation programs across energy retail.

The position requires SAP expertise and a track record in Meter to Cash and CIS replacements.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work.

Skills

Meter to Cash operations

Customer transformation

Advisory experience

Client engagement

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is seeking a skilled consultant in the US who can lead strategic engagements in the Utilities practice with a focus on digital transformation and customer experience improvements. The role emphasizes partnering with senior executives to drive outcomes and advise on transformation programs across energy retail.

The position requires SAP expertise and a track record in Meter to Cash and CIS replacements.