SAP Consultant – Energy Retail & Customer Transformation

Accenture PLC; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Accenture is seeking a utilities-focused consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and customer experience improvements. You will collaborate with senior executives, shaping strategies that enhance client performance and revenue growth while guiding project delivery and cross-functional teams.

The role requires 3+ years in the utility sector, 2+ years SAP experience, and strong knowledge of Meter to Cash processes, CIS

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.

Skills

Utility Industry experience

Customer Transformation

SAP experience

Meter to Cash

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a utilities-focused consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and customer experience improvements. You will collaborate with senior executives, shaping strategies that enhance client performance and revenue growth while guiding project delivery and cross-functional teams.

The role requires 3+ years in the utility sector, 2+ years SAP experience, and strong knowledge of Meter to Cash processes, CIS